60 MXG 4G Flightline Wireless Warranty and SIM Cards

Sources Sought / Request for Information (RFI)

This document is a Sources Sought notice issued by the 60th Contracting Squadron at Travis AFB, CA, to identify businesses capable of providing comprehensive, multi-year warranty and customer support services for the 4G Flightline Wireless Network. The requirement includes extended equipment warranties (up to three years) for core server, switch, and radio components, tiered technical and customer service support, proactive system maintenance, and the purchase/integration of 80 SIM cards. The goal is to ensure the continued operational integrity of the flightline network through remote monitoring, software/IOS patching, and on-site emergency support.

• Multi-year warranty and customer support services for 4G Flightline Wireless Network.

• Extended equipment warranties for core server, switch, and radio components (up to three years).

• Tiered technical and customer service support during standard duty hours.

• Proactive system maintenance, including weekly remote system monitoring and timely software/IOS patching.

• On-site emergency support at Travis AFB, CA.

• Purchase and integration of 80 additional SIM cards.

• This is for informational purposes only and does not constitute an RFQ or a promise to issue one.

• The government is not currently seeking proposals and will not accept unsolicited proposals.

• Responders will not be paid for any information or administrative costs incurred.

• Responses are due by 16 February 2026, 15:00 PM Pacific Time.

• Responses must include: Business name and address, representative's name and title, business size and type (if applicable), Cage Code, DUNS Number, and a brief capabilities package.

• Questions regarding this announcement are also due by 16 February 2026, 15:00 PM Pacific Time.

• The government is seeking to determine the availability of businesses, including small businesses (Small Disadvantaged, HUBZone, Certified 8(a), Service-Disabled Veteran-Owned, and Woman Owned Small Businesses).

• Not responding to this RFI does not preclude future participation.

• Information provided is subject to change and is not binding on the Government.

• All submissions become Government property and will not be returned.

Statement of Work (SOW)

To ensure continued support for the 4G Flightline Wireless Network, including extended warranties on components and devices for 3 years, and customer service support for the system installed in September 2024.

• Project: Continued support for the 4G Flightline Wireless Network.

• Equipment: Includes warranty and support for specific components such as servers, switches, modems, power supplies, and antennas.

• Warranty Conditions:

  • Nokia Equipment Support: 3 years
  • Fortinet Equipment Support: 3 years
  • Dell Equipment Support: 2 years
  • Hewlett Packard Enterprise Support for 200 SIMs: 3 years (includes addition of 80 SIMs and software upgrade).

• Work Site Conditions: On-site support requires a workstation. Customer service via phone or virtual is available Monday-Friday, 0600-1500 PST, excluding holidays.

• Services:

  • Weekday (6am - 3pm PST) Level 1 emergency phone support.
  • Weekly remote checks of key network components.
  • Software & IOS patch maintenance (within 5 business days of OEM release).
  • Weekday (6am – 3pm PST) Level 2 & 3 support for issue diagnostics and resolution.
  • Estimated 1 hour/week for System Health checks, 3 days/year for System Maintenance, and 4 hours for telephone support.
  • Supports 1 required trip back to site per year.

• Remote Monitoring Support:

  • Critical Issues: Initial Response within 2 hours; Onsite support (if required) within 72 business hours.
  • Minor Issues: Initial Response within 24 hours; Onsite Support (if required) within 7 calendar days.

• Period of Performance: 3 years from contract award date.

• Place of Performance: Travis AFB, CA (for on-site support).

• Vendor must have understanding of 4G Flightline Wireless Network, core components, ISP, SIM Card installation and programming, and system monitoring/maintenance.

• Vendor must submit monthly payment invoices to WAWF.

• The contract covers only components supplied/installed under the Travis AFB MXG Flightline Private Network Contract (FA442723P0125).