6515--VISN 1 Robot Delivery System BPA

Performance Work Statement (PWS)

To establish a Blanket Purchase Agreement (BPA) for the procurement and maintenance of Autonomous Mobile Robots (AMRs) to deliver medications, specimens, food, supplies, and materials across all VA Medical Centers in New England (VISN 1).

• Provide all equipment, accessories, installation services, support, and training for AMRs.

• AMRs must be capable of autonomous navigation, obstacle detection, and continuous operation for at least 10 hours daily.

• Deliveries and installations are the vendor's responsibility.

• Provide 24/7 remote technical support and proactive monitoring.

• Include comprehensive training programs for staff on operation, troubleshooting, and maintenance.

• AMRs must integrate with existing infrastructure and systems, including IT and communication protocols.

• Ensure AMRs meet safety standards and include features like emergency stop functions.

• Provide ongoing performance monitoring and reporting capabilities.

• Offer trade-in or disposal options for existing AMR systems.

• AMRs must operate continuously for a minimum of 10 hours per day.

• Response time for technical support: within 1 hour by phone, on-site within 4 hours if needed.

• Maintenance schedules, including software updates and patching, must be provided.

• AMRs must generate detailed performance reports (task completion, downtime, maintenance needs).

• Maintain access logs in compliance with chain of custody protocols.

• The PWS covers the period up to 03.30.2026.

• Performance will occur at multiple VA Medical Centers within VISN 1, including locations in Massachusetts, Vermont, New Hampshire, Rhode Island, and Connecticut.

• Training: Comprehensive training for Pharmacy, Laboratory, Clinical Services, and Healthcare Technology Management (HTM) staff.

• Maintenance & Support: 24/7 remote support, proactive maintenance schedules, and efficient component replacement.

• Data Security: Compliance with relevant data protection regulations and chain of custody protocols.

• Integration: Compatibility with existing IT, communication protocols, automatic doors, and elevators.

• Safety: Compliance with all relevant safety standards and regulations, including obstacle detection and avoidance systems.

• Information Technology Security: Strict adherence to Federal laws, VA Directives, and Handbooks regarding information security, data handling, and encryption. Personnel are subject to background investigations.

• COVID-19 Protocols: Compliance with vaccination or testing requirements for contractor personnel entering VHA locations.

• Documentation: Provision of operator's manuals, service manuals, diagnostic software, and training materials.

• Warranty: Minimum one-year standard warranty covering all parts and labor.

Solicitation / RFP / RFQ

This solicitation is for the procurement, installation, training, and support of an enterprisewide Autonomous Mobile Robot (AMR) Delivery System for the Department of Veterans Affairs (VA), VISN 1 New England Healthcare System. The requirement aims to establish a Blanket Purchase Agreement (BPA) to replace the existing fleet of AMRs across all VISN 1 Medical Centers.

• Delivery and installation of new AMRs with advanced navigation, mapping, obstacle detection, and autonomous docking.

• Provision of all related infrastructure, communication equipment, docking stations, and system configuration.

• Development of facility-specific mapping, routes, and travel paths.

• 24/7 remote monitoring, proactive maintenance, software updates, and technical support.

• Comprehensive training for Health Technology Management/Biomedical Engineering staff and physicians.

• Full documentation (operator manuals, service guides, troubleshooting manuals, installation diagrams).

• Trade-in or disposal services for existing Aethon TUG robots.

• Compliance with all VA security, privacy, data protection, safety, and facility access requirements.

• Contract Type: Blanket Purchase Agreement (BPA) anticipated.

• Period of Performance: Not explicitly stated, but includes Year 2, 3, 4, and 5 of Service for ongoing functions.

• Place of Performance: All VISN 1 Locations, including West Roxbury VAMC and other specified facilities.

• This is a competitive procurement. The full solicitation will be released at a later date on SAM.gov.

• The government is seeking capability information regarding AMR systems, including origin (domestic/nondomestic), technical capability, relevant experience, delivery capacity, business size/socioeconomic status, and compliance with trade/country-of-origin requirements.

• Key Deadline: Response Date/Time/Zone is 04-13-2026 1PM EASTERN TIME, NEW YORK, USA.

• Set-Aside: N/A

• This document is a Combined Synopsis/Solicitation. The attached document is a PWS.

• NAICS Code: 339113

• Product Service Code: 6515

• Contracting Office: Network Contracting Office 1 (NCO 1), Augusta ME 04330.

• Point of Contact: Dewan Britton, Contract Specialist (Dewan.Britton@va.gov, (910) 343-5300).