7A21--Award# 36C10B26C0036 Engineered Care, Inc. Care Transitions Portal Software Licenses & Maintenance

Award Notice / Sole Source Justification

• Award Number: 36C10B26C0036
• Awardee: Engineered Care, Inc.
• Award Amount: $169,200.00
• Award Date: 04-15-2026
• Product Service Code (PSC): 7A21
• NAICS Code: 513210

This award is for Care Transitions Portal Software Licenses & Maintenance.

• Contracting Office: Department of Veterans Affairs, Technology Acquisition Center

• Contracting Office Address: 23 Christopher Way, Eatontown NJ 07724

• Contracting Office Zip Code: 07724

• Solicitation Number: 36C10B26Q0192

• Contract Specialist: Ivan Varela

• Email: Ivan.Varela@va.gov

• Phone: (848) 377-5328

This posting provides an award notice and a redacted Sole Source Justification & Approval (J&A). The J&A document is attached for further details regarding the sole source nature of this award.

Solicitation / RFP / RFQ

This document is a Justification for a Sole Source Award for Commercial Items, detailing the proposed contract action for Care Transitions Portal Software Licenses with Engineered Care, Inc. The purpose is to provide 6 Veteran Affairs Medical Centers (VAMCs) within VISN 6 access to the Care Transitions Software and Maintenance Support application (the Care Transitions Portal).

• The Care Transitions Portal creates a patient-friendly post-discharge handbook summarizing health status, next appointments, medications, and diagnoses.

• The handbook is generated from information within the VA's Computerized Patient Record System (CPRS) and the VA's Pharmacy package.

• The contractor will ensure the system interfaces with CPRS and provide as-needed training.

• The contract type is firm-fixed price (FFP).

• The estimated value is redacted but is stated to be inclusive of options.

• This document is a justification for a sole source award, not a solicitation for proposals. However, it notes that the proposed action will be synopsized on the Contracting Opportunities Page, and any proposals received shall be evaluated.

• This is a sole source justification, indicating no set-aside is planned at this stage.

• The statutory authority cited is 41 U.S.C. 1901, implemented by FAR 12.201-1 ("Simplified Procedures").

• Market research indicated that Engineered Care, Inc. is the only viable source for the required Care Transitions Portal product.

• The software has been used by VISN 6 for the past 3 years and is approved by the VA's Information Security Office and Privacy Office.

• The estimated cost of a readmission is $15,000, and a 10% reduction in readmissions could save $3.4M annually for VISN 6.

• Transitioning to a new system would incur significant costs for VISN 6, estimated at approximately $787,500 for salary costs alone across 6 VAMCs, plus program management costs.

Solicitation / RFP / RFQ

This document is a Justification for a Sole Source Award for commercial items, specifically for the Care Transitions Portal Software Licenses. The Department of Veterans Affairs (VA) intends to procure a firm-fixed-price contract for these licenses to provide six Veteran Affairs Medical Centers (VAMCs) within VISN 6 access to the Care Transitions Software and Maintenance Support application. This application creates a patient-friendly post-discharge handbook summarizing health status, appointments, medications, and diagnoses, drawing information from the VA's Computerized Patient Record System (CPRS) and Pharmacy package.

• Provide access to the Care Transitions Portal software.

• Ensure the system interfaces with CPRS.

• Provide as-needed training to staff on system use.

• The software must extract patient-specific data from CPRS/VISTA for the "After Hospital Care Plan booklet."

• Contract Type: Firm-Fixed-Price (FFP).

• The total estimated value is redacted but is inclusive of options.

• This is a sole source justification, indicating a non-competitive award.

• However, the proposed action will be synopsized on the Contracting Opportunities Page, and any proposals received will be evaluated.

• This is a sole source action, not an open competition.

• The statutory authority cited is 41 U.S.C. 1901, implemented by RFO 12.201-1 ("Simplified Procedures").

• Market research indicated that Engineered Care, Inc. is the only viable source for this specific product.

• The VA has sunk costs in launching, training, and customizing the product over the past three years.

• The software is approved by VA's Information Security Office and Privacy Office and meets all security requirements.

Solicitation / RFP / RFQ

This document is a Request for Quotation (RFQ) for commercial items, specifically for the Care Transitions Portal software and its associated maintenance and support. The acquisition is sole-sourced to Engineered Care Inc. under NAICS code 513210, with a size standard of $47 million. The software aims to improve patient discharge processes by providing clear, patient-friendly discharge instructions and integrating with the VA's Electronic Health Record system (CPRS).

• License to use Care Transitions Portal software for users at 6 VAMC sites within VISN 6.

• Installation, integration, customization, testing, and deployment of the software.

• Provision of professional services, including training for VISN 6 users.

• Software and maintenance support license for customer sites.

• The software must be housed on a VA server.

• Implementation solutions include creating After Hospital Care Plans, report functionality for quality improvement, an administrative interface for user management, and integration with VISTA.

• The software must interface with CPRS and provide a patient-friendly discharge instruction booklet.

• The software must be stable and integrated.

• The software must be compatible with assistive technology and meet Section 508 accessibility standards.

• The solution must comply with VA's Technical Reference Model (TRM) and Critical Security Controls.

• The solution must support IPv6-Only connectivity.

• Contract Type: Firm-Fixed-Price (FFP).

• Period of Performance: A 12-month base period with two (2) 12-month option periods.

• Delivery: Within 30 days after the Date of Contract for the base period.

• Maintenance Period of Performance: Date of Award – 12 months for the base period, and 12 months for each option period.

• Quotes must be submitted via email to Ivan.Varela@va.gov and Wendella.Baptiste@va.gov.

• Offers must be submitted on an "all or none" basis.

• Pricing must be submitted for each CLIN in the specified format (QTY * Unit Price = Total Price).

• Award will be made on a sole source basis upon verification of technical compliance and a fair and reasonable price.

• Evaluation will be based on technical compliance with requirements and proposed price.

• This acquisition is a Small Business Set-Aside.

• The solicitation incorporates by reference numerous FAR and VAAR clauses and provisions.

• Specific details regarding Service Level Agreements (SLAs), security requirements, and training are provided within the document.

Solicitation / RFP / RFQ

This is a solicitation for "Engineered Care - Care Transitions Portal Software Licenses." The requirement is being conducted as a sole source acquisition to Engineered Care Inc. No other quotes will be considered.

Details regarding the specific software licenses and associated requirements are available in the attached solicitation document (36C10B26Q0192).

Not explicitly detailed in the provided text. Refer to the attached solicitation for specifics.

• Response Date/Time/Zone: March 25, 2026, 2:00 PM Eastern Time, New York, USA.

• This is a sole source acquisition; therefore, only quotes from Engineered Care Inc. will be considered.

• Set-Aside: SBA (Small Business Administration).

• NAICS Code: 513210 (Software Publishers).

• Product Service Code: 7A21 (Information System Software).

• Refer to the attached solicitation: 36C10B26Q0192.

• A redacted Justification and Approval (J&A) document is also attached for additional information.

• The contracting office is the Department of Veterans Affairs, Technology Acquisition Center, located at 23 Christopher Way, Eatontown NJ 07724.

• The Point of Contact is Contract Specialist Ivan Varela (Ivan.Varela@va.gov).