Access Control Systems (ACS) Door Maintenance

Request for Information (RFI) / Sources Sought Notice

This RFI is issued by the United States Government to conduct market research for comprehensive maintenance services for the Access Control System (ACS) at the Acquisition Management Complex (AMC). The objective is to ensure the ongoing functionality, security, and compliance of the existing Genetec-based system. The information gathered will be used to refine requirements for a future solicitation, anticipated to be a Blanket Purchase Agreement (BPA) or Indefinite Delivery, Indefinite Quantity (IDIQ) contract. This is NOT a solicitation for proposals, and no contract will be awarded based on this RFI.

The AMC uses a Genetec Security Center-Synergis system, covering 328 access-controlled doors and 79 monitored-only doors across 14 buildings. Key hardware includes Veridt Stealth readers and Synergis Cloudlink/Mercury controllers. Maintenance must comply with federal regulations like HSPD-12 and FIPS-201.

Maintenance services will include:

• Quarterly Preventive Maintenance (PM): System diagnostics, hardware testing, software/firmware updates.
• Corrective Maintenance: Emergency, Urgent, and Routine service calls with defined response times.
• Parts and Equipment Replacement: Procuring and installing compatible components.

Vendors are requested to provide concise responses structured into three sections:

Section A: Corporate Experience and Certification

• Company overview and experience with enterprise-level Access Control Systems, specifically Genetec Security Center-Synergis.
• Description of two (2) similar projects completed in the last three years.
• Confirmation of current Genetec certifications for technicians and process for maintaining them.

Section B: Maintenance Approach and Capabilities

• Methodology for quarterly PM and software/firmware updates.
• Service model for tiered Corrective Maintenance and meeting response times.
• Process for parts/equipment procurement and replacement, including lead times for critical components.
• Experience and methods for secure remote diagnostics and support compliant with cybersecurity controls.

Section C: Reporting and Contract Management

• Sample Preventive Maintenance Report and Corrective Maintenance Log.
• Approach to managing a BPA or IDIQ contract, including estimate generation and invoice reconciliation.

Responses should be structured according to the questions provided. No evaluation criteria are listed as this is an RFI for market research only.

Statement of Work (SOW) / Performance Work Statement (PWS)

To ensure the ongoing functionality, security, and compliance of the Acquisition Management Complex (AMC) Access Control System (ACS), maintaining the system previously installed.

• Maintenance of the ACS installed at the AMC and other outlying buildings, covering 328 access-controlled doors across 14 buildings.

• Ensuring the system remains fully operational, secure, and compliant with all federal requirements.

• Includes system expansion and new installations on an as-needed basis.

• Preventive Maintenance (PM): Quarterly PM activities, with reports submitted quarterly detailing work completed and any recommended repairs or upgrades. An annual report documenting system health and performance is also required.

• Corrective Maintenance: Classified into three priority levels (Emergency, Urgent, Routine) with defined response and on-site arrival times.

• Reporting: Service logs for corrective maintenance submitted within 3 days of completion. All reports and logs must include date/time of service, description of work, technician details, labor category, and findings.

• The contract will consist of a base year and potentially four (4) one-year option periods.

• Work involves the AMC and other outlying buildings.

• Personnel Certification: All personnel must possess current and valid Genetec certification appropriate to their duties. Proof of certification must be submitted with the offer.

• Cybersecurity: Adherence to applicable government and base security policies, including relevant NIST standards.

• Electrical Work: Contractor is responsible for electrical work related to the ACS, complying with federal, state, local, and DoD regulations.

• Hardware: New hardware must be identical or fully compatible with existing system components (Veridt readers, Mercury controllers).

• System Components: Utilizes Genetec Security Center -Synergis system, Veridt Stealth Dual Contact/Contactless Keypad readers, Synergis Cloudlink, Mercury Intelligent Controllers, and Mercury MR52 interface modules.

• Network Dependencies: Relies on base-wide network infrastructure; coordination with AMC security desk required.

• Remote Access: Remote diagnostics allowed if compliant with cybersecurity controls and approved by COR; requires specified VPN or remote access methods.

• Invoices: Must be submitted electronically (e.g., WAWF) and include specific details for traceability.

Form / Attachment / Pricing Sheet

This document is a Sources Sought notice for "Access Control System (ACS) Security Doors Maintenance." It is intended to gauge industry interest and capability for this requirement and to assist the Air Force in determining the acquisition strategy, including potential set-aside for small businesses.

Respondents are asked to provide detailed information regarding their company, including:

• Company contact information
• Ownership and control (domestic/foreign)
• Socio-economic status (e.g., small business, large business)
• DUNS/CAGE Code and web page URL
• Manufacturer information (if applicable)
• Statement on Government's ability to release proprietary data
• Standard warranty information
• Recent sales history for commerciality determination

For Small Business Respondents, specific details are required on:

• How compliance with FAR clause 52.219-14 (Limitations on Subcontracting) would be achieved
• Details on teaming arrangements and anticipated subcontracting percentages and types of businesses used
• Previous teaming experience

Capability survey questions include:

• Manufacturing country
• Facility capabilities, staff composition, and management structure
• Past experience on similar projects (contract details, description, agency, POC)
• Any requirements that preclude their product/service
• Established market prices and terms/conditions for Government vs. commercial offerings

This document is crucial for potential bidders to understand the scope of the potential requirement and to provide feedback that could influence the acquisition strategy. Responding to this Sources Sought is essential for companies interested in being considered for this opportunity, especially small businesses, as it directly impacts potential set-aside decisions and subcontracting opportunities.

Sources Sought / Market Research

This notice is for market research purposes only to identify potential sources capable of delivering Access Control System (ACS) security door maintenance at Wright-Patterson Air Force Base, Ohio. It is not a Request for Proposals/Quotes.

The government is seeking capabilities packages for ACS security door maintenance, including door upkeep and related capabilities.

The government is seeking capabilities from all potential sources, including Small Businesses (SB), 8(a) participants, HUBZone Small Business, Economically Disadvantaged Women-Owned Small Business (EDWOSB), Women-Owned Small Business (WOSB), Small Disadvantaged Business (SDB), and Service-Disabled Veteran-Owned Small Business (SDVOSB). A small business set-aside decision has not yet been made, and the government reserves the right to consider one based on responses.

Interested firms must submit a capabilities package (maximum 5 pages) demonstrating their ability to provide the required ACS maintenance. Responses must specify that offered products meet specifications and provide detailed information for technical compliance.

• Response Deadline: March 19, 2026, 12:00 PM Eastern Time

• Submission Method: Email to curtis.thomas.4@us.af.mil and raschele.swindle@us.af.mil

• Email Subject Line: ACS Maintenance (crucial for delivery)

• Primary Points of Contact: Mr. Curtis Thomas and Ms. Raschelle Swindle

• Responses are voluntary and will not be reimbursed. They are not considered offers.

• The North American Industry Classification System (NAICS) code is 561621 (Security Systems Services (except Locksmiths)) with a small business size standard of $25M.

• Respondents should consider the potential application of Limitations on Subcontracting (FAR 52.219-14) and the Non-Manufacturer Rule (FAR 52.219-33).

• All prospective contractors must be registered in the System for Award Management (SAM) database.

• Attachments include Instructions, Technical Requirement (Performance Work Statement), and SSN RFI.