Ambulatory Services for Tyndall AFB, FL

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for providing state-certified Paramedic and Emergency Medical Responder (EMR) services, including management, supervision, equipment, vehicles, labor, training, and documentation, to respond to emergency medical services, patient treatment, and stabilization needs at Tyndall Air Force Base (TAFB), Florida.

• Provide 24-hour, 7-days-a-week uninterrupted response coverage for medical incidents on TAFB property, associated housing areas, and the Tyndall AFB family campground and beaches.

• Response jurisdiction extends along US Highway 98 from the DuPont Bridge to the Mexico Beach city limits.

• Respond to calls primarily from 911 dispatch, Tyndall AFB Fire Emergency Services, or Security Forces.

• Maintain at least one dedicated ambulance equipped for Advanced Life Support (ALS).

• Paramedics may perform basic first aid up to Advanced Life Support (ALS).

• Respond to in-flight emergencies (IFE's).

• Ensure a minimum of two State of Florida certified personnel (one NREMR and one Paramedic) are on each call.

• Transport patients to the nearest appropriate and available Emergency Room off-base; TAFB has no on-base medical emergency services.

• Provide all evaluations, treatments, and interventions according to State of Florida protocols and professional standards.

• Establish a system for backup support during simultaneous responses or equipment failures.

• Personnel must have a high school diploma or GED, and current, unrestricted State of Florida certifications.

• Paramedics must adhere to recurring training and certification requirements.

• Provide additional coverage for special events and exercises as required.

• Response times: 12 minutes for transport units (BLS with AED and/or ALS capability) on TAFB property; 5 minutes for internal clinic transports or calls.

• 95% of coverage must be provided to allow for transfers off base.

• 95% of reports submitted by the 5th calendar day of the following month.

• No more than one valid patient/customer satisfaction complaint per month.

• Performance is at Tyndall Air Force Base, Florida.

• The PWS covers services for the duration of the contract.

• Contractor personnel must be trained and certified by the State of Florida.

• Drivers must be licensed and have a clean driving record.

• Personnel must undergo orientation and required training, including HAZMAT and airfield driving if applicable.

• Compliance with HIPAA, OSHA, and other federal and state regulations is mandatory.

• Specific health and immunization requirements for personnel are detailed.

• Contractor must provide and maintain adequate liability insurance coverage.

• Government will provide facilities, utilities, refuse collection, security, fire protection, and communication equipment.