Army Enterprise Public Safety Answering Point Modernization (PSAP) - PSAP_25-01

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding the Call for Solution for PSAP_25-01, clarifying various aspects of the solicitation and Statement of Objectives (SOO).

• Fire Station Alerting (FSA) System: Not included in the current scope, but an interface to existing FSA systems is required.
• Attachment 0002 (Affirmation of Business Status Certification): Provided in Amendment Call #2 and can be submitted as an appendix.
• Organizational Conflict of Interest (OCI) Analysis: Required as part of Phase 1 submission, appended to the "High-Level Solution/Concept" volume.
• Phase 1 Submission Format: Items 'a' through 'g' in Section 6.1 can be combined into a single file, except for item 'd' (ROM/Schedule) which must be in MS Excel.
• JITC APL Requirement: JITC approval is required for NG-911 Call Handling and LIS solutions to interoperate with Army voice switches. Vendors not currently on the APL must demonstrate how they can achieve it within the 6-month operational window.
• Console Workstation Requirements: Include peripheral hardware and software necessary for a complete dispatch console.
• ROM/Schedule Submission: Required for the complete period of performance, including base and option years. ROM should be detailed by Installation, task, and year for all 38 PSAPs.
• Price Evaluation: The Government will not perform a comparative price evaluation or best-value tradeoff in any phase. Best and Final Offers may be requested in Phase 3.
• 9-8-8 Lifeline Calls: Not in scope for this solicitation.
• Mobile Devices: Procurement of mobile data terminals and/or handheld devices are not in scope. Vendors should address the capability and provide ROM costs for system-level and per-end-user device software application licensing and sustainment.
• Due Date Extension: The Solutions Brief Due Date has been extended to October 17, 2025.

These clarifications provide essential details for vendors preparing their proposals, particularly regarding submission requirements, technical specifications (like JITC APL), and pricing structures. Vendors should review these responses carefully to ensure compliance.

Solicitation / RFP / RFQ

This document is a "Call for Solution" for the Product Director, Base Emergency Communications System (PD BECS) to modernize first responder emergency dispatch and communications capabilities across identified Army Installations. The effort aims to deploy Computer-Aided Dispatch (CAD), Next Generation 9-1-1 Call Handling Equipment (NG-911 CHE), and Location Information Services (LIS). The goal is to overcome limitations of current obsolete and outdated technologies that lack integration, interoperability, and redundancy, posing a high risk of failure and impacting emergency response.

• Implement CAD, NG-911 CHE, and LIS solutions at specified locations.

• Provide complete, interoperable hardware and software systems.

• Incorporate Government-provided GIS data for mapping and location accuracy.

• Provide New Equipment Training (Operator/Dispatch, system administration, preventative maintenance).

• Satisfy applicable DoD and commercial standards for installation, commissioning, physical security, and cybersecurity.

• Provide system warranty, software/cyber security upgrades, ongoing monitoring/scanning, and support services.

• The Government intends to award FAR Part 12, firm fixed price type contracts.

• The Government reserves the right to award an Other Transaction (OT) for Prototype Project.

• Solution Briefs are valid for 180 calendar days after submission.

• Companies must submit a "Solution Brief" for evaluation.

• Submission deadline for Solution Briefs: Not explicitly stated in this document, but questions are due by 11 September 2025, 1200 EDT.

• Solution Briefs will be evaluated based on Technical Merit, Schedule, and Fair and Reasonableness.

• The process involves up to three phases: Solution Brief, Pitch Session (optional), and Solution Proposal (optional).

• Resellers and academic research proposals are not desired.

• Not specified in this document.

• Offerors are responsible for monitoring SAM.gov for amendments.

• The Government reserves the right to bypass phases, down-select, issue multiple awards, or make no award.

• Use of Artificial Intelligence (AI) tools may be used during evaluations.

• Non-Government advisors may be used in the evaluation process.

• Offerors must perform and submit an Organizational Conflict of Interest (OCI) analysis.

Statement of Objectives (SOO)

This Statement of Objectives (SOO) outlines the Army's requirement for modernizing Public Safety Answering Point (PSAP) systems. The goal is to provide fully interoperable and redundant first responder emergency response capabilities across Continental U.S. (CONUS) Army posts, camps, and stations. The modernization effort focuses on Next Generation 9-1-1 (NG-911), Computer-Aided Dispatch (CAD), and Location Information Services (LIS) systems.

• Engineer, furnish, install, secure, and test a fully operational and redundant solution for CAD, NG-911 Call Handling Equipment (CHE), and LIS.

• Implement CAD and NG-911 CH solutions at specified installations.

• Leverage Government-provided GIS data for mapping.

• Provide New Equipment Training (NET) for operators, administrators, and maintainers.

• Ensure systems meet applicable DoD and commercial standards for installation, commissioning, physical security, and cybersecurity.

• Provide system warranty, software upgrades, ongoing monitoring, and support services.

• The solution must be fully redundant, eliminating single points of failure, and be on the Defense Information Systems Agency's (DISA's) Joint Interoperability Test Center's (JITC) Approved Products List (APL).

• The contract will be a non-personal services contract.

• Period of performance: 12-month base period with four (4) 12-month option periods, totaling five (5) years.

• Not explicitly detailed in this SOO, but proposals will be evaluated based on the objectives outlined.

• Not specified in this document.

• The document includes tables detailing the Places of Performance (specific installations) and the Quantity of Dispatch Console Workstations per Installation.

• The desired solution should incorporate mature and state-of-the-art technologies for longevity and reliability, utilizing open standards and modular design.

• Future growth and scalability are key considerations, including potential integration of AI/ML, advanced GIS, and 5G/FirstNet enhancements.

Form / Attachment / Pricing Sheet

This document, the "Affirmation of Business Status Certification (ABSC)," is a form that each significant participating entity in an opportunity must complete. It serves to certify the entity's business status and its role in the project, particularly concerning nontraditional defense contractors (NDC) or nonprofit research institutions (NRI).

• Entity Information: Requires Legal Entity Name, Industry Size Standard (NAICS), SAM UEI No., CAGE Code, Tax Identification No., Active SAM Registration status, Address, and POC details.
• Business Status Certification: Entities must select one of the following:
  • A Nontraditional Defense Contractor (NDC) or Nonprofit Research Institution (NRI).
  • All significant participants are small businesses or nontraditional defense contractors.
  • At least one-third of the total cost is paid by non-Federal Government sources (requires cost share details).
• Explanation for Prime/Sole Offeror: If an NDC or NRI is participating to a significant extent, the Prime Offeror must provide an explanation detailing the effort and the significance of their contribution, referencing specific factors like supplying new technology, increasing performance, or reducing cost/schedule. This section also requires the total estimated cost and percentage of NDC/NRI participation.
• Signature Block: Includes fields for Signature, Printed Name, Title, and Date.

This form is crucial for bidders to understand and fulfill the requirements related to business status, particularly for entities acting as Prime Offerors or significant participants. It outlines the criteria for defining Nontraditional Defense Contractors and Nonprofit Research Institutions and requires specific explanations and certifications regarding their participation and contribution to the project. Bidders must ensure accurate completion and submission of this form for all relevant entities.