Avaya Maintenance FY26
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Defense Finance and Accounting Service (DFAS), under the Department of Defense, has issued a Justification for the sole-source procurement of Avaya Maintenance Services for Fiscal Year 2026. This requirement is for certified Avaya technicians and technical support for all installed Avaya PBX, ACD, CBA, and IVR telecommunications systems, including third-party products. The justification details why these services can only be provided by AVAYA.
Scope of Work
This opportunity covers comprehensive maintenance and on-site technical support for DFAS's Avaya telecommunications infrastructure. Key services include:
- Provision of Avaya certified technicians.
- Technical support for Avaya PBX, ACD, CBA, and IVR systems.
- Support for third-party products integrated with Avaya systems.
- Specific tasks to be performed by the contractor, ensuring operational continuity.
Contract & Timeline
- Type: Justification for Sole Source (FAR 8.4 - Limited Sources Justification)
- Set-Aside: Sole Source to AVAYA
- Published: March 31, 2026
Rationale for Sole Source
According to the "FAR 8.4 - Limited Sources Justification" document, the requirement is being procured on a sole-source basis from AVAYA due to:
- Unique and Specialized Services: Only AVAYA personnel are certified to provide the necessary Tier II through Tier IV engineering support. Failure to secure this specific support would critically disrupt DFAS's telephone and Call Center services.
- Proprietary System: The highly configured AVAYA PBX system, with its proprietary software, is shared across DFAS locations. AVAYA's involvement is essential for operational continuity, redundancy, and cost efficiency.
- Market Research: Market research confirmed that AVAYA is the only source capable of meeting this requirement.
- Limited Competition: AVAYA engineers are uniquely qualified to provide three out of four essential categories of engineering support, without which DFAS facilities' telephone services infrastructure would be severely degraded.
Contact Information
- Primary Contact: Charolyn Jackson (charolyn.l.jackson.civ@mail.mil)
- Secondary Contact: Eric J. Filion (eric.j.filion.civ@mail.mil)