BASEWIDE CUSTODIAL SERVICES

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for non-personal custodial services for the U.S. Army Soldier Systems Center (NSSC) in Natick, MA. The government intends to award one Firm-Fixed Price Contract.

• Provide custodial services for the NSSC, which encompasses approximately 78 acres and 50 buildings.

• Requirements are performance-based and results-oriented, emphasizing innovation and commercial best practices.

• The Performance Work Statement (PWS) contains additional terms and conditions.

• Contract Type: Firm-Fixed Price

• Period of Performance: Twelve (12) months, with four (4) optional twelve-month periods.

• Proposals are requested via Request for Proposal (RFP).

• Submission Deadline: 11 MAR 2026, 1600 EST, via email only.

• Evaluation Criteria: Lowest Price Technically Acceptable (LPTA).

• Factors for evaluation (in order of importance): Technical Requirements, Price, and Past Performance.

• Proposals must cover all items specified in the PWS to be considered responsive.

• The government reserves the right to award without discussions.

• This is a 100% small business set-aside.

• NAICS Code: 561720 – Janitorial Services.

• Small business size standard: $9.5 million.

• Questions must be submitted in writing no later than 6 MAR 2026, 1600 EST.

• Contact: Kaylie Silva (kaylie.j.silva.civ@army.mil) and Lyndon Jagroop (lyndon.s.jagroop.civ@army.mil).

• Offerors must be registered in the System for Award Management (SAM) and current with VETS-4212 filings.

• Proposals must include a signed letter, a 4-page narrative with past performance, and a pricing proposal in Excel format.

• Full text of referenced clauses and provisions can be accessed at https://www.acquisition.gov/

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for providing base-wide custodial services at the US Army Soldier Systems Center in Natick, Massachusetts. The primary objective is to maintain the condition and cleanliness of all covered facilities to a professional standard.

• The contractor shall provide all necessary personnel, equipment, supplies, transportation, tools, and materials for custodial services.

• Services include scheduled cleaning, and as-ordered/requested tasks such as exterior window cleaning and special event support cleaning.

• Minimal tasks for prominent areas include trash receptacle emptying, litter pickup, sweeping/mopping, vacuuming, high-touch surface cleaning, and restroom cleaning.

• Services explicitly not included are biohazard cleaning, mold remediation, flood cleanup, and pandemic-related cleaning/disinfecting.

• Services must be performed to the standards outlined in the PWS and associated Technical Exhibits (TEs), particularly TE-4 (Enterprise Municipal Custodial Services Tasks and Frequency Performance Standards).

• The contractor must maintain an effective quality control program.

• Performance will be monitored against cost, schedule, and performance requirements.

• The work will be performed throughout the entire area occupied by NSSC and at pertinent locations in and around NSSC.

• A map of these locations is provided in Part 8, Attachment/Technical Exhibit TE-6.

• Security: Personnel may require training for access to highly classified facilities and must comply with all security policies, including AT Level I and iWATCH training.

• Personnel: Employees must be legal U.S. residents (CONUS), able to communicate in English, and adhere to strict standards of conduct. Key personnel (Project Manager, Quality Control Manager) are required.

• Reporting: The contractor must maintain logs, submit reports (e.g., Schedule of Services, Scheduled/Unscheduled Cleaning Work Reports, Access and Condition Reports), and adhere to Contractor Management Reporting requirements via SAM.gov.

• Safety & Environment: Compliance with OSHA, environmental regulations, and specific plans (Safety Plan, Spill Plan) is mandatory. Use of EPA-registered disinfectants and environmentally preferable products is required.

• Materials & Equipment: The contractor must furnish all necessary materials and equipment, including 'Bio-Preferred' items, and ensure they meet applicable standards. Equipment must be maintained and unserviceable items removed promptly.

• Government Furnished Property: Facilities for storage and custodial quarters will be provided, along with custodial closets in each building.

Form / Attachment / Pricing Sheet

This document contains floor plans for various buildings, including Headquarters Building No. 1 (Ground Floor - North and South, First Floor - North, Center, and South), Research Building No. 3 (Basement - East and West, First Floor - East and West, Second Floor - East and West, Third Floor - East and West), Development Building No. 4 (Basement - East, Center, and West, First Floor - East, Center, and West, Second Floor - East, Center, and West, Third Floor - East and West), Climatic Chambers Building, Supply Building No. 20, Health Clinic Building No. 30, Recreation Building No. 32 (First and Ground Floors), Food Engineering Laboratory Building No. 36, Food Processing Plant Building No. 36 (First Floor and Mezzanine), Headquarters Company HQ Building No. 38, Environmental Med. Bldg. No. 42 (Basement, First, Second, and Third Floors), Building No. 44, Laboratory Support Services Building No. 45 (First Floor and Basement), Chemical Storage Building No. 62, Pump House Building No. 63, Roller Test Facility Building No. 66, Air Conditioning Plant Building No. 67, Chemical Storage Building No. 68, Insecticide Storage Building No. 73, Combustion Test Facility Building No. 77, NRDEC Headquarters Building No. 78, Conference/Training Building No. 80, Special Test Lab Building No. 7 (First and Second Floor Addition), Building 86 (First and Second Deck), Hazardous Materials Storage Building No. 85, Treatability Study Building No. 94, Child Development Center Building No. 92, Central Chemical Facility Building No. 95, PM Soldier Support Building No. 77A, Backflow Preventor Building No. 97.

These are architectural floor plans detailing room layouts, dimensions, and building structures.

These floor plans provide critical spatial information for understanding the physical environment of potential work sites. Bidders can use these to assess site access, staging areas, construction requirements, and the overall scope of any facilities-related work. They are essential for any opportunity involving construction, renovation, maintenance, or site assessment within these specified buildings.

Form / Attachment / Pricing Sheet

This document is a map of the U.S. Army Natick Soldier System Center, labeled as Technical Exhibit 06. It provides a layout of the installation, including buildings, roads, and lots, with numbered designations for various facilities.

• A grid system for location reference.
• Numbered buildings and areas (e.g., Lot A, Lot H, Building 1, Building 45).
• Road names (e.g., General Greene Avenue, Turner Street, Prussman Avenue).
• Points of interest such as "Military Squash Court" and "Lake Cochituate".
• An emblem for the U.S. Army Natick Soldier System Center.

This map is relevant for bidders by providing a visual representation of the U.S. Army Natick Soldier System Center. It helps in understanding the physical layout of the installation, the location of various facilities, and the general site plan, which may be important for understanding site visits, delivery points, or the scope of work if the opportunity involves on-site activities.

Form / Attachment / Pricing Sheet

This document contains life safety plans for the first floor and lower level of a facility. It details room layouts, exit paths, and distances between exits, crucial for understanding the physical space and safety requirements.

• First Floor Life Safety Plan: Depicts room designations (e.g., "BUSINESS", "CLASSROOM", "FEC", "CORRIDOR"), exit locations, and measurements for overall diagonal and distance between exits.
• Lower Level Life Safety Plan: Similar to the first floor, showing room layouts, exit information, and measurements.
• Area Calculations: A table indicates square footage for "BUSINESS" (2630 SF), "CLASSROOM" (278 SF), and "TOTAL" (6324 SF) for the lower level.
• Scale: Both plans are drawn to a scale of 1/8" = 1'-0".

This document is essential for bidders to visualize and understand the physical layout and safety considerations of the facility where services will be performed. It may inform proposals related to facility management, construction, renovation, or any services requiring access to or operation within these spaces. Understanding the layout, exit requirements, and square footage is critical for accurate bidding and project planning.

Form / Attachment / Pricing Sheet

This document, "TE-05 Facilities to Receive Services (2 of 3)", is a technical exhibit containing finish plans for various floors of a facility. It details the specific finishes, flooring types, patterns, and transitions to be used in different rooms and areas. Bidders should use this document to understand the required interior finishes for the project.

• Floor Plans: Detailed layouts of the first, second, and third floors, including the mezzanine level.
• Room Designations: Each area is labeled with a room number and its intended use (e.g., "MEDICAL EVAL ROOM", "COMBAT MANEUVER LAB", "OPEN OFFICE").
• Finish Tags: Specific codes (e.g., LVT-1, CPT-2, EPXY-1, PT-1) are assigned to different finishes for each area.
• Finish Legend & Notes: Provides a key for understanding the finish tags and general notes regarding surface preparation, sample submission, installation plans, and specific finish requirements (e.g., base types, transitions, paint coats).
• Area Calculations: Square footage is provided for many of the rooms.

This document is crucial for bidders to accurately estimate costs and plan for the interior finishing aspects of the project. It specifies the materials, patterns, and installation details required for flooring, walls, and other interior surfaces, directly impacting the scope of work and material procurement.

Form / Attachment / Pricing Sheet

This document, "TE-05 Facilities to Receive Services (1 of 3)", is a technical exhibit that lists various buildings, rooms, and their corresponding square footage. It appears to be an attachment to a larger solicitation or contract, providing details about the physical spaces involved.

• Lists buildings numbered 1, 2, 3, 4, 5, 7, 16, 36, 42, 45, 65, 86, and 110.
• For each building, it details specific room numbers.
• Provides the square footage for each room.
• Includes a 'Notes' column that offers additional context, such as "NO LABS", "lab admin", "sewing room", "pilot plant in for red service", "bakery", "packaging outside", "altitude chamber - floor area outside chamber", "tent area tables – not in custodial contract", "are part of the development shop, not included in custodial contract", and "rain court - not in custodial contract".

This exhibit is crucial for bidders to understand the physical scope of services required. It helps in assessing the space requirements, potential logistical challenges, and the nature of the work to be performed in each listed facility. The notes provide specific operational context for certain areas, which may impact service delivery or requirements.

Statement of Work (SOW) / Performance Work Statement (PWS)

This document outlines the performance standards and task frequencies for custodial services across various facility types within an installation.

• Defines specific cleaning tasks for different facility categories (e.g., Restrooms, General Cleaning, Food Service Areas, Showers/Locker Rooms).

• Specifies cleaning frequencies for each task based on facility type and category codes (CATCODE).

• Details exclusions for certain facility category codes and types of services not provided.

• Includes requirements for using hospital-grade disinfectants and cleaners.

• Cleaning frequencies are detailed using a legend (e.g., Daily, Weekly, Monthly, Quarterly, Annually, specific number of times per week/month/year).

• Performance is categorized by facility type (CDCs, Other CYSS Centers, PFCs, Museums-Libraries, All Other Installation Facilities).

• Specific footnotes provide detailed explanations for tasks, standards, and exclusions (e.g., hospital-grade quality, carpet cleaning, spot cleaning, waste removal, window cleaning).

• Not explicitly defined in this document, but it details tasks applicable to various installation facilities.

• Custodial services for Warriors in Transition (WT) unaccompanied personnel housing (UPH) are included and funded per specific policy.

• Administrative space within certain US Army Reserve unit facilities is considered non-reimbursable.

• Training buildings with administrative offices are treated as non-reimbursable.

• Biohazard waste decontamination requires a signed MOA and is 100% reimbursable.

• Cleaning tasks must be performed to a 'clean' standard, not just a 'level of clean'.

• Specific references to regulations (AR, TB MED, ISSA, APPA) and Executive Orders are included.

Form / Attachment / Pricing Sheet

This document, Technical Exhibit TE-03, outlines the Recycling Schedule for Installation Specific Recycle Services. It details the designated collection locations, the types and quantities of containers to be used, and the minimum pick-up frequency for each location.

• Designated Collection Locations: Specific rooms, hallways, or areas within various buildings (Bldg) where recycling containers should be placed.
• Container(s): Specifies the size (e.g., 35-gal, 65-gal, 96-gal) and quantity of containers for each location.
• Minimum Pick-up Frequency: Indicates how often the recycling is to be collected (e.g., daily, weekly).
• Remarks: Provides additional context or specific instructions for certain locations (e.g., 'Copier Room', 'Fiberboard Only', 'Cardboard Only', 'June-Sept').

This exhibit is crucial for any bidder proposing to provide installation-specific recycling services. It defines the operational scope by specifying where and how often services are required, the types of waste streams implied by container types and remarks, and the physical locations where service must be performed. Bidders must use this information to accurately estimate labor, equipment, and logistical requirements for their proposals.

Form / Attachment / Pricing Sheet

This document, "TE-02 Deliverables Schedule," is a technical exhibit that details the specific deliverables, their required frequency, format, and distribution for a contract. It serves as a schedule for reporting and submission requirements.

• Contractor Work Log: Due by the 5th of each month, submitted as MS Word/Excel to COR/ACOR.
• Emergency Delays and Support: Reported 2 hours prior to event, via Email to KO/COR/ACOR.
• Training Certificates: Anti-Terrorism, "I" watch, OPSEC, TARP, and Asbestos Awareness training certificates are due within 30 days of completion, submitted via Email to KO/COR/ACOR.
• Personnel and Plans: Resumes of key personnel, Phase In/Out Plan, and Quality Control Plan are due within 30 days of contract award, submitted via Email to KO/COR/ACOR.
• Safety and Emergency Plans: Safety Plan (30 days), Spill Plan (15 days), and Safety Data Sheets (SDS) (monthly and ongoing, due 5 days after contract award) are submitted via Email to KO/COR/ACOR.
• Emergency Medical Treatment: Reported within 2 hours of emergency, via Email/verbal to KO/COR/ACOR.
• Accident Reporting: OSHA reportable accidents and OSHA Environmental Compliance notifications are due within 2 hours of occurrence, via Verbal or Email/verbal to KO/COR/ACOR.
• Work Schedules: Schedule of Services (SoS) and Alternate Day Work Schedule are due 10 days prior to commencing work or holiday, submitted via Email to KO/COR/ACOR.
• Service Delay Notification: Due no later than 0800 the next workday, via Email to KO/COR/ACOR.
• Cleaning Reports: Scheduled and Unscheduled Cleaning Work Reports are due by the third workday of each month, submitted as Excel Spreadsheets to KO/COR/ACOR.
• Access and Condition Report: Submitted Monday through Friday, no later than 0800, via Email to KO/COR/ACOR.

This document is critical for bidders to understand the ongoing reporting and submission obligations under the contract. It outlines specific deadlines, required formats (e.g., MS Word, Excel, Email, Verbal), and the points of contact for submissions, which are essential for proposal planning and contract execution.

Statement of Work (SOW) / Performance Work Statement (PWS)

This document, Technical Exhibit TE-01, outlines the Performance Requirements Summary for custodial and janitorial services, ensuring compliance with the Performance Work Statement (PWS).

• Overall Compliance: Custodial/Janitorial services must comply with the PWS.

• Specific Tasks: The Contractor shall complete all objectives outlined in paragraph 5.3, Specific Tasks of the PWS.

• Special Events/VIP Requests: Response time for these requests must adhere to section 5.2 in the PWS.

• Quality Control Plan (QCP): The Contractor must provide a QCP as detailed in PWS paragraph 1.7.11.7. This includes a description of the inspection system for addressing services and methods for identifying and preventing defects.

• General: The Contractor shall adhere to regulations set forth in sections 6.0 and 7.0 of the PWS.

• Response Time: For special events/VIP requests, the Contractor must respond to all service calls within 4 hours.

• Customer Complaints: The Contractor shall have no more than one customer complaint per report for specific tasks and special events. For the QCP, the Contractor shall have no more than one customer complaint per calendar month.

Not explicitly detailed in this exhibit, but references to the PWS indicate these details are elsewhere.

• Adherence to specific regulations (Sections 6.0 and 7.0 of PWS).
• Provision of a Quality Control Plan (QCP) with specific descriptive requirements.