BMC ITSM Platform at NDU
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of the Navy, specifically NAVSUP FLT LOG CTR NORFOLK, intends to solicit on a sole-source basis with BMC Software, Inc. for a BMC Helix ITSM Platform at the National Defense University (NDU) in Washington, DC. This Sources Sought notice is for market research to determine if other responsible sources exist. Responses will be considered for five days after publication.
Scope of Work
This requirement is for the BMC Helix ITSM platform, a proprietary software solution. It aims to replace NDU's existing on-premises ITSM with a modern, FedRAMP Moderate-authorized SaaS-based ITSM platform to support enterprise service management. The procurement includes:
- BMC Helix ITSM SaaS licenses
- Implementation services
- Training
Specific items detailed in the attached "1.05 Equipment List.docx" include BMC Helix Service Management on AWS (FedRAMP) with 5 Concurrent and 10 Named User licenses, along with BMC Success Subscriptions and Helix Success Credits. This list is crucial for understanding the exact software and licensing quantities required.
Contract & Timeline
- Type: Sources Sought (Intent to Sole Source)
- NAICS: 513210 - Software Publishers ($47 Million size standard)
- PSC: 7A21 - Business Application Software (Perpetual License Software)
- Set-Aside: None specified (sole source intent)
- Response Due: June 15, 2026 (five days after publication)
- Published: June 10, 2026
- Place of Performance: Washington, DC
Evaluation
This is not a request for competitive proposals. However, the Government will consider all proposals received within the five-day window. Information received will be used solely to determine whether to conduct a competitive procurement. A determination not to compete is at the Government's discretion. Standard brochures or paraphrasing will not suffice to demonstrate capabilities.
Additional Notes
Interested parties must identify their interest and capability to respond. Questions should be directed to Daniel Moore via email.