Border Patrol Technical Operations Center (BPTOC)

SOL #: BPTOC20154447Justification

Overview

Buyer

Homeland Security
Us Customs And Border Protection
AIR AND MARINE CONTRACTING DIVISION
WASHINGTON, DC, 20229, United States

Place of Performance

San Antonio, TX

NAICS

Computer Systems Design Services (541512)

PSC

Support Services For Delivery Processes Including It Service Management (Itsm), Project Program And Portfolio (Ppm), And Operations Centers (Noc, Goc). Itsm Processes Include Incident, Problem And Change Management Services As Part Of The Itsm Program. It Project Management Includes Support For Agile And Continuous Improvement/Development (Ci/Cd). (DD01)

Set Aside

No set aside specified

Timeline

1
Posted
Jan 6, 2026

Qualification Details

Fit reasons
  • NAICS alignment with historical contract wins in similar service areas.
  • Scope strongly matches core technical capabilities and delivery model.
Risks
  • Past performance thresholds may require one additional teaming partner.
  • Potential clarification needed on staffing minimums before bid/no-bid.
Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

The Contractor will provide a Call Center, Network Operations Center (NOC), and Security Operations Center (SOC) support for deployed Integrated Surveillance Tower (IST) systems and operator workstations and associated equipment at Border Patrol Station
Command and Control Centers through the Border Patrol Technical Operations Center (BPTOC). The requirement consists of scheduled and unscheduled maintenance and will be conducted for deployed IST towers systems along the southern and northern borders.

People

Points of Contact

Kimberly L. CooperPRIMARY
USBP-PMOD-BPTOC@cbp.dhs.gov

Files

Files

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Versions

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Justification
Posted: Jan 6, 2026
Border Patrol Technical Operations Center (BPTOC) | GovScope