Call Detail Recording Project
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Indian Health Service (IHS), specifically the Oklahoma City Area Indian Health Service, is conducting a Sources Sought to identify Indian Small Business Economic Enterprises (ISBEEs) capable of providing Call Detail Recording (CDR) services for telecommunications. This market research aims to support health care operations by providing detailed call reporting and analytics for approximately 2800 devices. Responses are due by April 2, 2026, at 2:00 PM CST.
Scope of Work
The requirement is for a subscription-based service to provide Call Detail Records and related reporting. Key functionalities include:
- 911 and Abandoned Call Reports: Total usage and granular history.
- Hunt Group Reports: Identify repeat callers and user summaries.
- Extension/Caller ID Searching: Multi-direction search with summarization.
- Dormant Extension Identification: List unused physical and soft phones.
- Departmental/End User Reporting: Call count and average duration.
- SIP Capacity Utilization Reports.
- Soft Phone vs. Hard Phone Usage Comparison.
- Improper/Abnormally Terminating Call Identification.
- Cluster-wide Reports: Total and average counts per day.
- Customizable Dashboards: Configurable data/time periods, drag-and-drop layouts, user permissions, and notifications for dropped/911 calls.
Contract & Timeline
- Opportunity Type: Sources Sought (Market Research)
- Set-Aside: Buy Indian Set-Aside (specific to Department of Health and Human Services)
- Period of Performance: 12 months from award, with 4 option years.
- Response Due: April 2, 2026, 2:00 PM CST
- Published: March 18, 2026
Special Requirements
- Contractor employees must comply with HHSAR security clearance and obtain visitor passes.
- Work environment is tobacco/smoke-free.
- Contractor personnel must adhere to premises regulations and contact the government POC upon arrival.
- No disclosure of IHS operations information.
- All inquiries must be directed to the government's designated representative.
Deliverables & Performance Standards
- Service Reliability & Availability: Subscription-based service and subscribed elements must be available (Yes/No).
- Customer Support: Respond within 48 hours of issue report (95% AQL).
- Installation & Configuration: Provide guidance and assistance (100% AQL).
Submission Instructions
Interested parties, especially ISBEEs, must submit a capability statement (maximum 5 pages) and the Buy Indian Act Indian Economic Enterprise Representation Form (attached to the original notice). The response must include:
- Company Name, Socioeconomic Status, SAM UEI, DUNS, CAGE Code, Tax ID.
- Company point of contact details (name, phone, email, mailing address, website).
- Applicable GSA Schedule or other procurement vehicle.
- SAM registration status.
- Email responses to Laura Kasten (laura.kasten@ihs.gov) with "IHS1524688 OCADSC Annual Dental Meeting" in the subject line. This is NOT a solicitation; responses are for market research only and will not be returned.