Case Coordination Services
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Health and Human Services (HHS), Office of Refugee Resettlement (ORR), has issued a Small Business Sources Sought (SBSS) for Case Coordination Services. This notice aims to identify qualified small businesses capable of developing and maintaining programs to provide child welfare-based, third-party recommendations for Unaccompanied Alien Children (UAC) in ORR custody. Responses are due by March 12, 2026.
Purpose
This is a market research effort, not a solicitation, to gather information on the availability and capabilities of small businesses (including HUBZone, SDVOSB, 8(a), VOSB, WOSB, SDB). The goal is to determine the appropriate acquisition method and potential set-aside for a future solicitation.
Scope of Work
The contractor will develop and maintain regional and national case coordination programs. These programs will provide child welfare-based recommendations focusing on safe and timely reunification, transfers, placements, and identifying UACs with special or developmental needs. Services involve integrating assessments from Case Managers, Child Advocates, Clinicians, and Unification Specialists, and will be provided across ORR's standard network and Influx Care Facilities (ICFs), potentially remotely or at provider sites.
Key Capabilities & Requirements
Respondents should demonstrate capabilities in:
- Organizational Expertise: Quality improvement models, compliance/risk history (especially regarding child abuse/neglect), bilingual staff (English/Spanish preferred), and cultural experience with children from various non-U.S. countries (e.g., Guatemala, El Salvador, Honduras).
- Federal & Child Welfare Experience: Knowledge of immigration systems (EOIR, DHS, ICE, Border Patrol, HSI), ORR network, safety/risk management, medical records coordination, legal services for reunification/detention, and TVPRA-mandated services.
- Vulnerable Populations: Experience serving high-risk UACs exposed to violence, trafficking, substance use, financial exploitation, or those aging out of care.
- Information Systems: Proficiency with case management systems, data storage/security (PII/PHI safeguards), and managing media inquiries.
- Staffing: Qualified personnel (Master's or Bachelor's in social work or related field with experience), including Key Personnel like Project Manager and Supervisory Case Coordinator.
- Startup Readiness: Ability to detail lead time from award to full operation, including risks and mitigation strategies.
Contract & Timeline
- Opportunity Type: Sources Sought (SBSS)
- Anticipated Period of Performance: A base period of 12 months from contract award, followed by three (3) subsequent 12-month option periods, for an overall period from June 30, 2026, to December 29, 2030.
- Response Due: March 12, 2026, at 7:00 PM UTC.
- Published Date: February 19, 2026.
Submission Instructions
Interested small businesses must submit a capability statement and responses to the provided Case Coordination Questionnaire. Submissions should be sent to Sharee Richardson at sharee.richardson@hhs.gov. Do not include proprietary, classified, confidential, or sensitive information. Responses to this notice will not be considered adequate responses to any future solicitation.