CCISS Bridge
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Internal Revenue Service (IRS), specifically the IT Operations office within the Treasury Department, is issuing a Sole Source award for Contact Center Infrastructure Software and Solutions (CCISS) Bridge support services. This action, identified as an 'Unusual and Compelling Urgency,' will be awarded to the incumbent vendor, AT&T, to prevent a lapse in critical services.
Scope of Work
This 6-month bridge acquisition is a Firm-Fixed-Price Task Order covering essential hardware, software licenses, maintenance, engineering, development, deployment, and operations support for the IRS Contact Center Information Technology Infrastructure (CCITI). These services are vital for the IRS Contact Center Support Division (CCSD) to manage taxpayer interactions, IT service desk functions, and call center routing.
Contract & Timeline
- Type: Sole Source, Firm-Fixed-Price Task Order (Justification)
- Duration: 6-month bridge
- Set-Aside: Not applicable (Sole Source)
- Published: February 18, 2026
- Agency: Treasury / INTERNAL REVENUE SERVICE
- Office: IT OPERATIONS
- Place of Performance: Herndon, VA
Additional Notes
This justification highlights an urgent need to maintain continuous operations. Importantly, the document indicates that a competitive solicitation for the follow-on requirement is planned once all necessary approvals are obtained. This signals an upcoming opportunity for potential bidders after the bridge contract period concludes.
Contact Information
- Primary Point of Contact: Denisse Aquino (denisse.aquino@irs.gov)