Cell Phone communication services for US Embassy Tbilisi

Solicitation / RFP / RFQ

This document is a solicitation for mobile telephone services for the U.S. Embassy in Tbilisi, Georgia. The contract will be an Indefinite Delivery/Indefinite Quantity (IDIQ) contract.

• Provision of mobile telephone services for an estimated 700 lines.

• Services include SIM cards (physical and e-SIM), calls within Georgia, international calls, international roaming, high-speed internet (4G, LTE or better), SMS messaging, voicemail, 24-hour customer service, detailed billing, and data service packages.

• Guarantee that SMS aggregators will pass Verizon, OpenMarket SMS, and allow 2-way SMS with short Code AtHoc (28462).

• Network must ensure high quality, uninterrupted service with no static. Network problems must be remedied immediately.

• 24-hour local network coverage of at least 90% in Georgia.

• 24-hour international connectivity worldwide.

• Extensive international roaming connectivity, with special interest in European countries, Asia, Africa, and the USA.

• Internet connection via Wireless Application Protocol (WAP) sites.

• Detailed monthly breakdown of calls made by individual numbers, including called number, time/date, duration, data transfer, and price.

• Quality of Service Criteria include: 99.9% network uptime, 98% call success rate, data speeds of at least 10 Mbps download/5 Mbps upload for 4G/5G, latency not exceeding 50ms, data packet loss <=.5%, 90% geographic coverage, customer support response within 24 hours (standard) or 4 hours (urgent), service restoration within 4 hours (minor outage) or 12 hours (major outage), and compliance with data protection laws.

• Contractor must not use ZTE, Huawei, Xiaomi, or affiliated branded products on the internet connection.

• Contract Type: IDIQ

• Period of Performance: One-year base period (April 1, 2026 - March 31, 2027) with two (2) one-year option periods.

• Minimum Order: 50 plan subscriptions per contract period.

• Maximum Order: 800 plan subscriptions per contract period.

• Value: Not explicitly stated, but pricing is provided for base year and option years.

• The solicitation number is 19GG8026D0003.

• The solicitation issue date is 12/10/2025.

• The offer due date/local time is not specified in the provided pages.

• Evaluation criteria are not detailed in the provided pages.

• The acquisition is listed as "UNRESTRICTED OR SET ASIDE: % FOR:" with options for Small Business, HUBZone Small Business, WOSB, EDWOSB, and Service-Disabled Veteran-Owned Small Business, but no specific set-aside is indicated.

• The document includes SF 1449 cover sheet, continuation sheets for pricing and schedule of supplies/services, and a Performance Work Statement.

• Value Added Tax (VAT) is not applicable due to the U.S. Embassy's tax exemption.

• The contract includes numerous FAR and DOSAR clauses, including those related to cybersecurity, labor standards, and invoicing.