Change Healthcare PACS Maintenance and Support
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically Network Contract Office 17 (NCO 17), has issued a Justification and Approval for a sole-source procurement of Change Healthcare PACS Maintenance and Support services. This action ensures continued operation of the Picture Archiving and Communication System (PACS) at VISN 17 facilities, including San Antonio, TX. The procurement is a Firm-Fixed-Price Task Order awarded to Optum/Change Healthcare Technologies.
Scope of Work
This justification covers maintenance and support services for the existing Radiology and Cardiology PACS Enterprise Imaging system. The primary objective is to ensure the system's interoperability and compatibility between Radiology and Cardiology services, which are critical for patient care.
Contract Details
- Type: Firm-Fixed-Price Task Order
- Duration: A twelve-month base period with one twelve-month option period.
- Vendor: Optum/Change Healthcare Technologies
- Contract Vehicle: DLA IDIQ contract SPE2D1-18-D-0006
- Set-Aside: This procurement is justified for other than full and open competition.
Rationale for Sole Source
The sole-source award is justified due to the highly proprietary nature of the Change Healthcare PACS software, which is specifically configured for the VA's complex workflows. Change Healthcare is the only vendor with access to the necessary proprietary components (data link layer/VLAN) required for maintenance and support. Utilizing another vendor would void existing warranties, compromise system integrity, lead to unacceptable patient care delays, and incur excessive costs. Market research confirmed that only Change Healthcare is capable of providing these specialized services. Replacing the current PACS system would involve significant costs and an estimated two-year implementation period.
Submission & Evaluation
This is a justification for a sole-source procurement; therefore, submission and evaluation factors for competitive proposals are not applicable. Prices will be determined fair and reasonable by comparing them to the vendor's IDIQ pricelist and previous purchase prices.
Additional Notes
The notice was published on March 31, 2026. For inquiries, contact Shannon Hodgson at shannon.hodgson@va.gov.