Commercial telephone services

Request for Information (RFI) / Sources Sought Notice

This RFI/Sources Sought Notice is issued for information and planning purposes to identify qualified and experienced sources capable of providing commercial telephone services. It is not a solicitation or an expression of intent to issue one. The government is seeking input to understand market capabilities and inform potential acquisition strategies.

The Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) Norfolk requires support for commercial telephone services at multiple locations, including:

• Naval Air Station (NAS) Key West, Florida
• Naval Station (NAVSTA) Great Lakes, Illinois
• NAVSTA Norfolk, Virginia
• Joint Expeditionary Base (JEB) Little Creek, Virginia
• Naval Support Activity (NSA) Mechanicsburg, Pennsylvania
• NSA Philadelphia, Pennsylvania
• Philadelphia Naval Yard Annex (PNYA), Pennsylvania

A draft Performance Work Statement (PWS) is posted with this notice for additional details.

• Contract Type: Indefinite-Delivery, Indefinite-Quantity (IDIQ) with Firm, Fixed-Price provisions.
• Period of Performance: Anticipated 5-year ordering period, plus an option to extend services. Expected start date around February 1, 2027.
• NAICS Code: 517111, Wired Telecommunications Carriers.
• PSC Code: DG11, IT and Telecom - Network: Satellite Communications and Telecom Access Services.

Interested businesses are requested to provide a Statement of Capabilities, including:

• Full business name, CAGE code, Duns Number.
• Company representative contact information.
• Business size (based on NAICS code).
• SAM.gov registration status.
• Ownership details (domestic/foreign).

Rough-Order-of-Magnitude (ROM) Requirements: Respondents should recommend a method for delivering telephonic capabilities (e.g., VOIP, 5G) to replace current Centrex support, addressing:

• Ability to support PWS sections 3 and 4.
• Prior experience relevant to the scope.
• Associated risks and benefits.
• Efficiencies and longevity of the recommended approach.
• Transition details (time, costs, risks).
• Estimated monthly and yearly costs per location (in Excel format), including ODCs and transition costs. ROM should cover 5 years.
• Specific locations the company is interested in and capable of supporting.

Submission Format:

• No more than 15 pages, 12-point Times New Roman font.

• Responses to be emailed to James Keegan (james.p.keegan7.civ@us.navy.mil) and Samantha Miller (Samantha.a.miller77.civ@us.navy.mil) by Tuesday, January 6, 2026, at 9 AM.

• The government will consider small business set-aside possibilities. Respondents should provide details on how they would comply with FAR 52.219-14 (Limitations on Subcontracting) if proposing as a prime contractor for a small business set-aside.

• If not a set-aside, provide expected small business utilization percentage and rationale.

• This is a market research tool, not a Request for Proposal.

• The Government will not pay for information received.

• All requests for further information must be in writing via email.

• Questions and answers will be posted as updates.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) supports a Request for Information (RFI) to determine commercial interest in developing a comprehensive commercial telephone contract for the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) Area of Operations (AOR).

NCTAMS LANT is seeking a contract to replace existing Time Division Multiplexing (TDM) commercial telephony services. The contract will encompass installations and long-term support for approximately 20,560 endpoints across the following locations:

• NAS Key West, Florida (1,900 endpoints)

• NAVSTA Great Lakes, Illinois (2,300 endpoints)

• NAVSTA Norfolk, Virginia (10,560 endpoints)

• JEB Little Creek, Virginia (4,100 endpoints)

• NSA Mechanicsburg, Pennsylvania (425 endpoints)

• NSA Philadelphia, Pennsylvania (350 endpoints)

• PNYA Philadelphia, Pennsylvania (925 endpoints)

• The vendor's solution must be fully compatible and interoperable with the current Information Systems Platform (ISP) infrastructure and end-user instruments.

• The solution must support all functional and interoperability requirements for reliable connectivity to end-user devices, ISP integration, and provide essential services such as Next Generation 911 (NG911) and crash nets.

• The system must support DoW-specific features including Automatic Call Distribution (ACD), Uniform Call Distribution (UCD), Call Trace, Pre-Set Conference, call forwarding, and voice mail availability.

• The solution should support continued use of various existing endpoint types including digital and Internet Protocol (IP) phones, Video Teleconferencing (VTC) systems, Secure Terminal Equipment (STE), Voice over Secure IP (VoSIP) devices, TSG-6 approved phones, voice mail systems, and other approved peripheral devices.

• The system must interoperate with all currently deployed voice auxiliary and collaborative systems, including Enhanced 911 (E-911), Primary Crash Net (PCN), and Secondary Crash Net (SCN).

• The vendor shall interface with NG911 infrastructure to enable advanced emergency communications features.

• The vendor shall be responsible for delivering reliable commercial telephone services with a minimum service availability of 99.9% per calendar month, excluding government-approved maintenance windows.

• The PWS covers installations and long-term support for the specified locations within the NCTAMS LANT AOR.

• The solution will operate on an independent vendor owned/maintained distribution network.

• Compliance with all emergency communication requirements is mandatory, including NG911 and 988 services.

• The NG911 implementation shall integrate seamlessly with existing 911 and E911 services and support accurate station-level location identification and routing to the appropriate Public Safety Answering Point (PSAP), in accordance with Kari's Law and the Ray Baum's Act.

• The vendor shall maintain and operate their solution to ensure consistent voice service delivery to all government-designated endpoints.