Common Manual Initiative
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The U.S. Department of Education, Office of Federal Student Aid (FSA), has awarded a direct 8(a) contract to Celiture, LLC for the Common Manual Initiative. This contract covers the design, development, piloting, and operationalization of a Direct Loan Common Manual, aiming to standardize federal student aid servicing and collections.
Scope of Work
This initiative focuses on establishing clear, concise, and consistent federal standards across high-impact servicing and collections functions. The primary goals include:
- Reducing inconsistent borrower treatment across vendors.
- Improving borrower understanding, engagement, and outcomes.
- Enabling effective implementation, oversight, and continuous improvement aligned with FSA’s Performance-Based Organization (PBO) authority under the Higher Education Act.
Contract & Timeline
- Awarding Agency: U.S. Department of Education, Office of Federal Student Aid (FSA)
- Awarded Contractor: Celiture, LLC
- Contract Type: Direct 8(a) Contract (awarded under a Partnership Agreement between SBA and Department of Education)
- Set-Aside: 8(a) Sole Source (FAR 19.8)
- Product/Service Code: R408 - Program Management/Support Services
- Place of Performance: Washington, DC, United States
- Award Date: April 7, 2026
Award Details
This contract was awarded as a direct 8(a) sole source, leveraging the partnership agreement between the Small Business Administration (SBA) and the Department of Education. The award supports a critical initiative to enhance the consistency and effectiveness of federal student aid operations.
Contact Information
- Primary Contact: Michael Pigram
- Email: Michael.Pigram@ed.gov