Comprehensive Cost and Requirement (CCaR) DoW Enterprise Maintenance

Form / Attachment / Pricing Sheet

This document is a questionnaire intended to gather information from potential vendors regarding their capabilities and interest in the opportunity. It serves as a tool for the government to assess vendor capacity and understand market interest.

• Company Name
• Company Location
• Company POC Information
• DUNS Number
• CAGE Code
• Small Business Status and Designations
• Level of Interest in the opportunity
• Capability to provide a 100% solution
• Percentage of solution that can be provided if not 100%
• GSA Vendor status
• Identified Risks
• Suggestions for the Solicitation
• General Notes

Potential bidders should complete this questionnaire to indicate their interest and capabilities. The responses will help the government understand the vendor landscape and may influence the final solicitation details. It is crucial for bidders to accurately represent their ability to provide a complete solution and identify any potential risks or suggestions.

Statement of Work (SOW) / Performance Work Statement (PWS)

To acquire a CCaR Enterprise maintenance software license that expands beyond the historical Air Force-only user base to a consolidated, enterprise-wide software license for the Department of War (DoW) acquisition community. This aims to broaden access and consolidate licenses across branches of service, increasing efficiency and value.

• Provision of an enterprise-level usage and maintenance license for the CCaR software for the DoW acquisition community (Air Force, Army, Navy).

• The license must support an unlimited number of users across all DoW components (estimated 24,950 users).

• Maintenance includes all CCaR software upgrades and patches made generally available by the Contractor.

• Provision of Tier 1 and Tier 2 Help Desk Support for CCaR.

• Tier 1 Help Desk: Remote technical support Monday-Friday, 6:00 AM to 9:00 PM EST (excluding federal holidays).

• Tier 2 Help Desk: Remote assistance for critical database administration and security maintenance issues.

• Response to all customer help-desk contacts (calls and emails) immediately, with a maximum allowable wait/response time of five (5) minutes.

• Resolution of all trouble tickets within forty-eight (48) hours, unless a software maintenance patch is required.

• For emergency bug fixes or out-of-cycle patches, delivery within one (1) week (five Government business days).

• For other software tickets, delivery during the next scheduled maintenance patch cycle.

• Provide continuous, live access to all help desk submissions for independent validation.

• Submit tracking and resolution details in a Monthly Status Report (CDRL A001), due the 15th day after the end of each reporting month.

• Not explicitly stated in this document, but implies ongoing maintenance and support.

• Place of performance is remote support for the Department of War.

• Compliance with Section 508 of the Rehabilitation Act of 1974, as amended (36 CFR Part 1194).

• Technical support specialists must be well-trained on CCaR with functional and operational understanding.

• Database administrators must ensure proper integration, configuration, security, and maintenance of Government databases, and monitor Cloud Migration usage.