CustomerX Pod 2 - User Adoption, Training & Exercise, and Release & Deployment Support

Justification and Approval (J&A) for Other Than Full and Open Competition

This document is a Justification and Approval (J&A) for extending the current CustomerX Pod 2 contract (HT003824C0004) awarded to Accenture Federal Services, LLC (AFS). The extension is necessary to ensure continued support for Joint Operational Medicine Information Systems (JOMIS) modern Information Technology (IT) products, specifically for Training & Exercise, User Adoption, and Deployment support services.

• Continued provision of Training & Exercise, User Adoption, and Deployment support services for JOMIS modern IT products.

• Support for products including Health Care Delivery (HCD), MHS GENESIS- Theater (MHSG-T), Theater Blood – Mobile (TBLD-M), Medical Common Operating Picture (MedCOP), and Operational Medicine Data Service (OMDS).

• Services are critical for the operational testing (OT) and fielding of these products.

• The extension is for up to 9 months, consisting of one six-month option and one optional three-month transition period.

• The current contract has a total period of performance of 21 months (6-month base, 6-month option, 9-month option).

• The estimated value of this 9-month extension is [REDACTED], funded by Operations & Maintenance (O&M) and Procurement (PROC) funds.

• Option Period 3: 08 January 2026 – 08 July 2026

• Option Period 4: Est 09 July 2026 - 08 October 2026

This document is a justification for a sole-source extension, not a solicitation for proposals. The original contract was awarded through a competitive Commercial Solutions Opening (CSO) process.

This action is being taken under FAR 6.302-1, Only One Responsible Source, due to the highly specialized nature of the services and the need to avoid unacceptable delays in fulfilling agency requirements. AFS is identified as the sole capable contractor.

• The extension is required because the projected completion and fielding dates of JOMIS products extend beyond the current contract performance period ending January 7, 2026.
• Delays in awarding a competitive follow-on contract and a recent federal government shutdown contributed to the need for this extension.
• Transitioning to a new vendor would require significant time for onboarding and knowledge transfer, potentially creating a gap in critical support services.
• A competitive strategy is being developed for subsequent enterprise-level support services, with an anticipated award date in FY26.

Other / Unclassified

This document is a Justification and Approval (J&A) for Other Than Full and Open Competition, specifically for a contract modification related to the "CustomerX Pod 2 Training & Exercise, User Adoption, and Deployment support services" contract (HT003824C0004). It includes certifications from the JOMIS Product Lead, JOMIS Program Manager, Contracting Officer, and Legal Counsel.

This document is relevant to bidders as it explains the rationale for a sole-source contract modification. It indicates that the government intends to extend the current contract without full and open competition due to reasons such as "unacceptable delays in fulfilling the agency's requirements." The document details the estimated amount of the modification and cites the specific legal authority (10 U.S.C 3204(b)(B) and FAR 6.302-1(a)(2)(iii)(B)) for this sole-source action. It also confirms that the Contracting Officer will make a fair and reasonable cost determination prior to modification execution, considering historical pricing and certified cost/pricing data.