StarWind HCA Support Renewal

Solicitation / RFP / RFQ

This is a Request for Quotation (RFQ) for the continuation and renewal of maintenance and support services for an existing StarWind HyperConverged Appliance (HCA) environment operated by the U.S. Geological Survey (USGS), Alaska Science Center (ASC). The current HCA hardware is nearing the end of its supported lifecycle, and continued support is required to maintain operational capability until a planned transition to a cloud-based environment.

• Maintenance renewal for StarWind HCA hardware and software.

• Remote technical support for troubleshooting system issues.

• Access to software updates, patches, and system fixes.

• Hardware support, including diagnosis and coordination of replacement components.

• Access to support resources, including ticketing and technical documentation.

• Deliverables include active support coverage, documentation verifying coverage, and access to support services.

• Contract Type: Firm, Fixed Price.

• Period of Performance: June 1, 2026, to May 30, 2028.

• Estimated Value: Not explicitly stated, but requires a firm, fixed price quote.

• Submission Deadline: Close of business on May 20, 2026, 05:00 PM Pacific Time.

• Submission Method: Email to Joel Berberena, Contracting Officer (joel_berberena@ios.doi.gov).

• Evaluation Factors: Award will be based on the lowest priced technically capable offer. Evaluation will consider Price, Technical Capability, Experience, and Past Performance, with experience and past performance being significantly more important than price.

• Technical Capability: Offerors must provide documentation demonstrating their ability to meet requirements, including work plan, equipment/personnel availability, and contingency planning.

• Experience: Preference for work with federal agencies.

• Past Performance: Provide at least two references for similar services performed in the past four years, including contract number, contact information, and a description of services.

• Quotes must remain valid for a minimum of 30 calendar days after RFQ closing.

• Offerors must submit a completed and signed SF18.

• Not a Small Business Set-Aside.

• NAICS Code: 541519 Other Computer Related Services.

• Size Standard: $34 Million.

• PSC Code: DF01 IT AND TELECOM IT MANAGEMENT SUPPORT SERVICES.

• This acquisition is conducted under FAR Part 12, Acquisition of Commercial Products and Commercial Services.

• The requirement is for continuation/renewal of existing services.

• This is a request for information and quotations are not offers.

• The Government will not pay for costs incurred in preparing quotations.

• No Government office space or dedicated work area will be provided.

• All services shall be performed in accordance with the attached Statement of Work.

• This requirement will be awarded on an all-or-none basis; partial quotes will not be accepted.

• Question and Answer period: May 14, 2026, through May 17, 2026, 5:00 AM Pacific Time.

• Payment requests must be submitted electronically through the U.S. Department of the Treasury's Invoice Processing Platform (IPP).

Sources Sought Notice

This notice is issued by the U.S. Geological Survey (USGS), Alaska Science Center (ASC), to conduct market research. The USGS is seeking information on qualified businesses capable of providing maintenance and support services for an existing StarWind HyperConverged Appliance (HCA) environment. This is for planning purposes only and does not constitute a solicitation or a commitment to award a contract. The government will not reimburse any costs associated with responding.

Vendors are requested to provide a capability statement addressing the following:

• Capability to provide maintenance and support for hyperconverged infrastructure environments.

• Experience supporting StarWind HCA or similar systems.

• Ability to support Dell OEMR R740xd2 server hardware or equivalent.

• Ability to provide hardware support for aging/legacy systems, including replacement components.

• Ability to provide software support, including updates, patches, and fixes.

• Access to proprietary software support or equivalent for StarWind.

• Examples of similar work performed, especially with aging/legacy systems.

• Company information (business size, UEI, SAM registration).

• NAICS Code: 541519 (Other Computer Related Services), size standard $34.0 million.

• PSC Code: DF01 (IT and Telecom IT Management Support Services).

• The existing system consists of two Dell OEMR R740xd2 servers nearing the end of their service life.

• Support is needed to maintain operational capability until a planned transition to a cloud-based environment.

• Capability statements must be submitted via email to joel.berberena@ios.doi.gov.

• Responses must be received before the close date (not specified in this document).

• Late responses or responses submitted by other than email will not be considered.

Not specified in this document.

• The government is seeking information to determine the appropriate acquisition strategy.
• The document references a Statement of Work (SOW) which details the scope and technical requirements for the maintenance and support services.