DA01--eCAMS Software Support (VA-26-00022935)

Solicitation / RFP / RFQ

This solicitation is for Operations and Maintenance (O&M) support and change request implementation for the Department of Veterans Affairs (VA) Financial Services Center's (FSC) Electronic Claims Adjudication System (eCAMS). eCAMS is a commercial-off-the-shelf (COTS) system used to adjudicate, process, and prepare for payment of healthcare claims for various VA programs. The goal is to ensure the system remains operational, efficient, and capable of supporting evolving healthcare processing needs.

• Operations and Maintenance (O&M): Defect resolution, technical support, software patch/upgrade installation, user access administration, application monitoring, configuration management, database and architecture support.

• Change Requests (CR): Business rule changes, code changes, integration with new VA interfaces, implementation of new healthcare program offerings.

• Deliverables: Monthly Technical Services Reports and Logs, Migration/Upgrade Plans, Release Notes, GFE status reports, Testing Methods identification, Security Compliance Proof, System Documentation, Training Manuals, Contractor Staff Rosters.

• Security: Compliance with FISMA, NIST, FIPS, and VA cybersecurity directives. Positions require background investigations.

• Software License: Government receives perpetual, nonexclusive license with specific usage rights. No disabling code is permitted.

• Period of Performance: 12 months base period, with four (4) 12-month option periods. Total potential contract duration is 60 months.

• Contract Type: Firm-Fixed Price for O&M; Time and Materials (T&M) for Change Requests, with a Not-to-Exceed (NTE) amount of $5,000,000 per period for CLIN 0002 and option CLINs. An additional optional task (CLIN 5001) has an NTE of $20,000,000.

• Estimated Value: Not explicitly stated, but the NTE for optional tasks suggests a significant potential value.

• Submission: Quotes to be submitted via email to evan.lee1@va.gov and matthew.newell@va.gov by the closing date specified in Blocks 6 and 8 of SF1449. File size limit of 5MB per email.

• Evaluation: Government intends to award without discussions based on initial evaluation. Offerors must complete the Price Schedule (Section B.4) and submit required certifications and representations.

• Key Deadlines: Offer Due Date: March 4, 2026, 17:00 EST.

• This acquisition is unrestricted.

• The solicitation incorporates numerous FAR and VAAR clauses by reference, covering areas such as data rights, security, privacy, and accessibility (Section 508).

• Contractor must comply with VA's Technical Reference Model (TRM) and Zero Trust security controls.

• Government Furnished Equipment (GFE) includes 12 standard laptops.

Solicitation / RFP / RFQ

This is a sole-source solicitation for continued maintenance of the eCAMS (Electronic Case Management System) software. The Department of Veterans Affairs (VA) Technology Acquisition Center is procuring these services.

• Continued maintenance of the eCAMS software.

• Support for the system is being provided by Acentra Health LLC.

• This is a sole-source action.

• Solicitation Number: 36C10B26Q0108

• Response Date: March 6, 2026, 12:00 PM Eastern Time, New York, USA.

• This is a sole-source action, indicating it is not open for general competition.

• The attached documents include the solicitation (S02 36C10B26Q0108 Final) and a Justification & Approval (J+A) document (P03 JA Redacted Redacted).

• Product Service Code (PSC): DA01 (Note: The description also lists DE10, but DA01 is in the general information section).

• NAICS Code: 541519 (Other Computer Related Services).

• Contracting Office Address: 23 Christopher Way, Eatontown, NJ 07724.

• Points of Contact: Matthew Newell (Contracting Officer) and Evan Lee (Contract Specialist).

Justification for Other Than Full and Open Competition

This document justifies a sole-source contract award to Acentra Health LLC for Operations and Maintenance (O&M) support of the Electronic Claims Adjudication and Management System (eCAMS) and to implement change requests within the system. The eCAMS system is critical for the Financial Services Center (FSC) to adjudicate medical claims from community providers and ensure proper payments.

• Provide O&M support for the eCAMS system.

• Implement change requests, including business rule changes, migration, code changes, integration with new VA interfaces, and implementing new healthcare program offerings.

• Support activities include configuration, implementation, integration, testing, deployment, training, maintenance, and technical support.

• Firm-fixed-price contract.

• Includes a 12-month base period and four 12-month option periods.

• Includes two optional tasks that may be exercised multiple times.

• The total estimated value for the base period and all option periods and optional tasks is not explicitly stated but is referenced.

• This is a justification for sole-source award, not a solicitation for proposals.

• Market research was conducted, and a synopsis will be posted on Federal Business Opportunities.

• Any proposals received will be evaluated.

• This action is justified for other than full and open competition under FAR 41 U.S.C. 3304(a)(1).

• The justification is based on "Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements."

• Acentra Health is the sole provider of the proprietary eCAMS software and has exclusive access to its source code.

• Replacing the system would require significant costs (estimated $50-60 million) and time (estimated 25 months) due to extensive integration with VA systems and over 400 configured business rules.

• Acentra Health has no authorized resellers, and third-party changes would invalidate VA's licenses.

• Market research did not yield any other sources that could meet the requirements without a complete system replacement.