DA01--Enterprise Resource Planning (ERP)
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the Technology Acquisition Center NJ, is conducting Market Research for an ITSM Enterprise License Agreement. This Request for Information (RFI) seeks cloud-based Enterprise Resource Planning (ERP) solutions to enhance IT service delivery, strengthen operational efficiency, and advance digital transformation across the VA. Responses are due by February 6, 2026, at 4:00 PM EST.
Purpose
This RFI is for planning purposes only and is not a solicitation. The VA aims to gather information from industry regarding comprehensive ERP solutions that can provide an enterprise-wide Software as a Service (SaaS)/Platform as a Service (PaaS) platform, including licensing and support. The objective is to transition from existing systems, such as ServiceNow, to a modern, scalable, and compliant ERP environment.
Scope of Work
The required ERP solution must encompass a broad range of capabilities, including:
- IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and IT Business Management (ITBM).
- Digital Workplaces, Customer Service Management (CSM), Security Operations (SecOps), and Integrated Risk Management (IRM).
- Integration Center, Reporting and Analytics, and Platform Tools.
- Support for multiple production and sub-production instances, and platform performance testing.
- Optional tasks may include Enterprise Asset Management, Enterprise HRSD, Artificial Intelligence, Data Lake Solution, Greenfield Solution, Vendor Risk Management, Field Service Management, Professional Services, and Transition Out. The system must support approximately 600,000-900,000 users (including 23,000 agents) and facilitate the migration of about 35TB of historical IT records dating back 7 years. Extensive integrations with federal systems (e.g., Active Directory, Adobe SaaS, Ansible) are required.
Key Requirements for Respondents
Interested vendors must provide:
- Company information, including business size, VOSB/SDVOSB verification, NAICS Code (541519), DUNS/UEI, and existing contractual vehicles.
- A summary of capabilities, technical documentation, SaaS agreement terms, FedRAMP High certification status, and available license packages.
- Detailed responses to ten specific questions covering transition plans, scalability for a large user base, integration capabilities, data migration strategies, compliance (FedRAMP High, FISMA, HIPAA, 508), training, reporting, AI functionalities, professional services, and vendor risk management.
- An explicit statement of intent and ability to meet Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside requirements.
Contract & Timeline
- Opportunity Type: Sources Sought / Request for Information (RFI)
- Product Service Code: DA01 (Support Services for Application Development and Support)
- Period of Performance (Anticipated): A six-month base period and four 12-month option periods, totaling a maximum of 54 months.
- Response Due: February 6, 2026, at 4:00 PM EST.
- Published Date: February 4, 2026.
Submission Details
Responses, limited to 12 pages and a maximum email file size of 5 MB, must be submitted via email to John A Adamitis (john.adamitis1@va.gov) and Heather Utt (heather.utt@va.gov). The subject line must include "ERP". Mark responses as "Proprietary Information" if business sensitive.
Additional Notes
This notice is for planning purposes only and does not constitute a commitment by the Government to procure any products or services. The Government will not pay for any costs incurred in responding to this RFI.