DA01--Replacement Model for VA.gov
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The U.S. Department of Veterans Affairs (VA) has issued a Request for Information (RFI) for a Replacement Model for VA.gov. This RFI seeks industry capabilities, emerging approaches, and best practices to create a premier, modern, secure, and Veteran-centric digital experience. The VA aims to fundamentally improve the digital experience across all benefit portfolios. Responses are due February 5, 2026, by 12:00 PM Eastern Time.
Background and Scope
The VA's goal is to provide a best-in-class online experience for Veterans, their families, and stakeholders through VA's central entry point for benefits, healthcare, and services. Replacing VA.gov is a complex challenge requiring coordination across experience design, platform architecture, content strategy, governance, analytics, and operating models. The modernization must maintain service continuity, integrate with diverse systems, operate within a regulated federal environment, and support long-term scalability and adaptability.
Information Sought
The VA welcomes responses detailing solutions, technologies, and approaches that can improve the digital experience. Specific areas of interest include:
- Descriptions of relevant ideas, capabilities, and approaches.
- Case studies or examples from similar environments.
- User journey workflows for identity proofing, sign-in, recovery, and navigation.
- Known limitations, risks, and tradeoffs.
- Lessons learned from past deployments.
Contract & Timeline
- Type: Request for Information (RFI) / Sources Sought
- Set-Aside: None specified
- Response Due: February 5, 2026, 12:00 PM Eastern Time
- Published: January 15, 2026
- Nature: This RFI does not obligate the VA to pursue a procurement or award a contract. Responses will inform planning, requirements development, and potential pilot efforts.
Submission Instructions
- Method: Email to Allison Fulton (Allison.Fulton@va.gov) and Evan Schlisserman (evan.schlisseman@va.gov).
- Format: PDF preferred; Microsoft Word acceptable.
- Page Limit: Responses should not exceed ten (10) pages, excluding appendices, company overviews, past performance information, and attached visuals/diagrams. The page limit should focus on substantive, experience-focused responses.
- Content: Include a company overview, relevant experience, responses to RFI topics, descriptions of technologies/approaches, and any additional relevant information.
- Responses may be informal and narrative; diagrams, visuals, and workflow illustrations are encouraged.
Additional Notes
This request complements Notice ID: 365357, which explores next-generation digital identity, authentication, and navigation on VA.gov. The VA may schedule follow-on discussions with selected respondents.