DA10--Data Innovations Instrument Manager Brand Name -License #075984 and License#347237
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the Central Arkansas Veterans Healthcare System (CAVHS), is issuing a Presolicitation for Data Innovations Instrument Manager Brand Name - License #075984 and License #347237. This opportunity seeks a contractor to provide all necessary materials, labor, software, hardware, training, and support to maintain and enhance the CAVHS laboratory interface system. The response date is March 20, 2026, at 3:00 PM CST.
Scope of Work
The contractor shall provide comprehensive services including:
- System Support and Maintenance: Ongoing maintenance for production and test systems, auto-verification license maintenance, and 24/7/365 telephone technical support, troubleshooting, and resolution of system issues, software patches, updates, and security fixes.
- Auto-Verification Continuation: Maintenance and support for existing auto-verification rule sets, parameters, and configurations, including support for specimen management workspace and Laboratory Intelligence integration.
- Laboratory Intelligence Implementation: Installation, configuration, and support for the Lab Intelligence module for KPI visualization (e.g., specimen/test volume, turn-around time, quality control, auto-verification rates).
- System Configuration and Enhancement: Support for server configuration, database migration, driver updates, mirroring functionality, high availability, disaster recovery, and interface connectivity with VistA and all laboratory analyzers.
- Professional Services (as needed): Implementation support for system upgrades, workflow rule development, training on rule writing, and technical guidance.
- Training and Support: Initial and ongoing staff training on the IM system, auto-verification workflows, and Laboratory Intelligence dashboard usage.
- Customer Service Requirements: 24/7/365 technical support with defined response times (initial response within 24 hours, critical issues prioritized for same-business-day response).
- Security and Compliance: Strict adherence to VA records management laws (e.g., Federal Records Act, Privacy Act, FOIA), HIPAA, and VA/VHA Directives (e.g., 1106, 6066, 6500, 6502, 1605). A Business Associate Agreement (BAA) is required if accessing Protected Health Information (PHI). Contractor staff must complete CAVHS-provided records management and infection control training.
Contract & Timeline
- Contract Type: Presolicitation (Solicitation will be posted)
- Product Service Code: DA10 (Support Services, Delivered As A Service Contract)
- Period of Performance: Base contract from August 1, 2026, through July 31, 2027, with four (4) one-year option periods.
- Place of Performance: Central Arkansas Veterans Healthcare System, Pathology and Laboratory Medicine Service, 4300 West 7th Street, Room 2E-155-LR, Little Rock, AR 72205.
- Delivery Timeline: Within 60 calendar days after receipt of order (ARO).
- Response Date: March 20, 2026, 3:00 PM CST.
- Published Date: March 18, 2026.
- Set-Aside: None specified.
Evaluation & Acceptance
Vendor credentials will be reviewed and verified prior to award finalization. Performance will be monitored by the CAVHS PLMS Laboratory Information Manager and COR based on technical support timeliness, execution of deliverables, responsiveness, quality of services, security compliance, and system uptime. Quality assurance metrics include a 95% compliance rate for initial support response within 24 hours and a minimum 95% customer satisfaction on annual surveys. Option periods are contingent on satisfactory performance.
Additional Notes
No Government Furnished Equipment (GFE) or Information (GFI) will be provided. The contractor will require proprietary administrator-level access codes for the Data Innovations IM system. All work and delivery shall take place during clinical business hours (Monday-Friday, 8:00 AM - 4:30 PM CST, excluding federal holidays and weekends).