DA10--Enterprise Digital Government Enablement (EDGE) 36C10B26Q0245

Performance Work Statement (PWS)

This PWS outlines the requirements for providing enterprise low code/no code (LCNC) solutions to support the Department of Veterans Affairs (VA) Office of Information & Technology (OIT), Digital Services Delivery (DSD), and Digital Transformation Center (DTC). The goal is to modernize VA health and business case management solutions through a platform-agnostic approach, leveraging LCNC methodologies, Agile frameworks, and emerging technologies like AI/ML.

The contractor shall provide support for the entire capability delivery lifecycle, including:

• Capability Delivery Lifecycle Management
• Enhancement/Development Delivery
• Configuration
• EDGE Capability Discovery
• Data Management and Lifecycle Services
• IT Operations and Maintenance (O&M)
• Business End User Support
• Project Transition (Incoming and Outgoing)

Key activities include agile requirements elicitation, user-centered design, solution architecture, product roadmap planning, agile execution, compliance with VA processes, product deployment, and training services. The PWS also details various optional tasks for specialized support.

• Performance will be assessed against a Quality Assurance Surveillance Plan (QASP).

• Key performance indicators include meeting project milestones, quality of services/products, currency of expertise, and effective integration and coordination.

• Specific SLAs are defined for ITIL Service Operations, including 99.9% service availability, reachability, and environment availability.

• Reporting requirements include Monthly Progress Reports, Weekly Activity Reports, and detailed ITIL Service Operations & Defect Reports.

• Period of Performance (PoP): One 12-month base period, four 12-month option periods, and ten Optional Tasks. The total PoP shall not exceed 60 months.

• Place of Performance: Primarily Contractor facilities; work may be performed remotely with COR concurrence. No work outside the United States.

• Security: Compliance with VA cybersecurity directives, FISMA, FIPS, NIST standards, and HSPD-12 is mandatory. Background investigations and specific training (Privacy, Information Security, Elevated Permissions) are required for personnel.

• Compliance: Adherence to VA Enterprise Architecture, VIP, PLM, PAL, and specific IT framework requirements (Zero Trust, FICAM, IPv6, TIC) is essential.

• Accessibility: All Information and Communication Technology (ICT) must comply with Section 508 standards.

• Personnel: Key personnel are identified for various roles, with strict notification requirements for any changes.

• Deliverables: Numerous deliverables are specified, including plans (CPPMP, Deployment Plan, Training Plan), reports (Monthly Progress, Weekly Activity, ITIL Reports), and technical artifacts (Source Code, Solution Architecture Package).

Request for Information (RFI)

This RFI is issued by the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Enterprise Digital Government Enablement (EDGE) for information and planning purposes. It aims to identify qualified vendors capable of meeting VA's requirements for digital modernization initiatives, focusing on Product Delivery and Lifecycle Management methodologies. This RFI does not constitute a solicitation and does not commit the government to a future contract.

The VA's Digital Transformation Center (DTC) seeks to establish VA-wide Digital Modernization initiatives using emerging technologies, connecting developers with VA data, and employing Human-Centered Design. The EDGE team focuses on delivering complex, large-scale solutions within the DTC Capability Delivery Lifecycle Management. Key areas include:

• Software-as-a-Service (SaaS): Applications hosted outside the VA security boundary, accessed over the internet.
• Hybrid Solutions: Comprising both SaaS and on-premise components.
• Managed Solutions: Single-tenant products not hosted within the VA Network.
• Product-as-a-Service (PaaS)/SaaS Applications: Modernizing VA Health and Business case management solutions.
• Artificial Intelligence (AI) and Machine Learning (ML): Integrating these capabilities into platforms to enhance productivity and service delivery.

Vendors are requested to provide a capability package (max 10 pages) including:

• Company Information: Name, CAGE/UEI, Address, POC, Phone, Email.

• Socio-economic Data: Small business status, subcontracting plans, business size for NAICS 541512.

• Existing Contractual Vehicles: GWAC, FSS, MAC, SEWP, etc.

• Technical Approach: Detailed approach to supporting 75+ concurrent LCNC projects/products and 75,000 end users, including LCNC platforms, reusable asset library size, staffing models, integration patterns, and measured outcomes.

• Delivery Frameworks: Expertise with modern delivery frameworks for large-scale enterprise solutions.

• Automation Framework: Approach to implementing enterprise-wide automation to reduce manual interventions by at least 60%.

• Scrum Team Management: Experience staffing and managing multiple concurrent Scrum teams (minimum 200 teams).

• Innovative Recommendations: Suggestions for pricing models and contracting methodologies.

• Draft PWS Feedback: Any questions or comments on the Draft PWS.

• Deadline: 3:00 PM EDT, March 25, 2026.

• Submission Method: Electronically via email to Mario Awad (Mario.Awad@va.gov) and Kathryn Pantages (Kathryn.Pantages@va.gov).

• Subject Line: "EDGE RFI".

• Marking: Responses should be marked "Proprietary Information" if business sensitive. Proprietary material must be clearly marked on every page.

• File Size Limit: 5 MB.

Respondents are advised that this requirement may be delayed, canceled, or revised at any time. The VA is not responsible for any costs incurred in responding to this RFI.

Solicitation / RFP / RFQ

This document is a solicitation (36C10B26Q0245) for Enterprise Digital Government Enablement (EDGE). The Department of Veterans Affairs, Technology Acquisition Center, is seeking proposals for this requirement.

Specific requirements and deliverables are detailed in the attached "EDGE PWS Draft" document.

Not specified in this document.

Proposals are due by 03-25-2026 at 3:00 PM Eastern Time, New York, USA. Further details on evaluation criteria are not provided in this summary document.

Not specified in this document.

This solicitation references attached documents for further details:

• EDGE RFI 36C10B26Q0245
• EDGE PWS Draft