DA10--FY26 AQM Calabrio SW Support and Maintenance Recompete (VA-26-00011254)
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA) is conducting market research through a Request for Information (RFI) for the FY26 AQM Calabrio Software Support and Maintenance Recompete. The VA seeks qualified sources to provide Operations and Maintenance (O&M) and implement change requests for its Calabrio software licenses, which support the eCAMS medical claims adjudication system. Responses are due by April 1, 2026, 10:00 AM ET.
Purpose
This RFI is for planning purposes only, aiming to gather information to develop the VA's acquisition strategy and Performance Work Statement (PWS). The VA Financial Services Center (FSC) requires continued support for its Calabrio software, used for Call Recording, Workforce Management, and Quality Management within the Genesys CX3 Contact Centers, ensuring operational continuity and security.
Scope of Work
The VA is seeking vendors capable of providing:
- Software Maintenance and Support: Including fixes, patches, corrections, releases, updates, versions, and upgrades for Calabrio software.
- 24x7x365 Assistance: Comprehensive support services via telephone, email, and website.
- Change Request Implementation: For the eCAMS system.
- License Management: Support for Workforce Management (3500 units) and Quality Management (4000 units) for the Base Year, with similar quantities for Call Recording Pack in Option Year 1.
- Critical Requirement: Ability to perform all described work without invalidating the VA's existing software license with Acentra Health, Inc.
- Compliance: Adherence to VA OIT Technical Reference Model (VA TRM), Zero Trust – VA Critical Security Controls, IPv6-Only, Trusted Internet Connection (TIC), and Section 508 accessibility standards.
- AI Requirements: If Artificial Intelligence (AI) is part of the solution, compliance with E.O. 13960 and 14319, OMB Memorandums, and VA Directive 6500 is mandatory. No web-based, publicly available generative AI services are approved for use with VA-sensitive data.
- Security: Contractor personnel will require Tier 1 / Low Risk background investigations.
Contract & Timeline
- Type: Request for Information (RFI) / Sources Sought. This is not a solicitation.
- NAICS Code: 541519 (or propose alternative with rationale).
- Product Service Code: DA10.
- Set-Aside: None specified for this RFI. However, respondents must confirm compliance with FAR 852.219-77 (VA Notice of Limitations on Subcontracting) if the opportunity were issued as a set-aside.
- Response Due: April 1, 2026, 10:00 AM Eastern Time.
- Published: March 26, 2026.
- Anticipated Period of Performance: Base Year + Option Year 1 for the future contract.
Submission Requirements
Interested parties should submit a capabilities statement addressing:
- Point of Contact information.
- Company size status and NAICS code.
- Details on proposed joint ventures, teaming arrangements, or strategic alliances.
- Confirmation of ability to perform without invalidating the Acentra Health license.
- Estimated time to readiness after contract award.
- Recommended cost range for the effort.
- Availability of services/products under Federal Contract Vehicles (e.g., GWACs, GSA, T4NG).
- A completed and signed certification of compliance with FAR 852.219-77, if applicable. Responses must be emailed to Evan Lee (Evan.Lee1@va.gov).
Additional Notes
This RFI is for informational and planning purposes only. The Government will not pay for information submitted, and responses do not constitute offers. Any future contract will result from a competitive process.