DA10--Licensing and Maintenance Support Brand Name or Equal to Vaultara in support of the Veterans Integrated Service Network (VISN) 20 Please read Sources Sought Notice
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 20, is conducting market research through a Sources Sought Notice to identify qualified sources for software licensing renewal and support services for Vaultara (or an equal product). This requirement supports the Veterans Integrated Service Network (VISN) 20, which covers Alaska, Idaho, Oregon, and Washington. The intended contract is a firm-fixed price for a one-year period. Responses are due via email by March 23, 2026, at 1 PM Mountain Time.
Scope of Work
VISN 20 requires a one-year contract (September 30, 2026, to September 29, 2027) for software licensing renewal and support services. The solution, brand name or equal to Vaultara, provides cloud-based applications for secure, contactless access and sharing of imaging and medical data among healthcare partners, veterans, and other VA facilities. Key services include:
- Troubleshooting support, maintenance, software upgrades, and security updates.
- Response to trouble tickets within 4 hours, with daily updates until closed and weekly updates until resolved.
- Maintaining 95% system uptime.
- Providing software, licenses, installation, configuration, maintenance, and support for various Vaultara modules, including Flight VA Product, Advanced Auditing Module, EndoPro Module, Pinnacle Module, Extended Anonymization Routines Module, and Integrated Federated Routing Module.
- Support for unlimited external healthcare providers, VA facilities, and veterans via various transaction delivery methods.
Contract & Timeline
- Type: Sources Sought (intended contract is Firm-Fixed Price)
- Duration: One year (September 30, 2026 – September 29, 2027)
- Set-Aside: None specified (market research stage)
- NAICS Code: 513210 (Data Processing, Hosting, and Related Services) with a $47 Million size standard.
- Response Due: March 23, 2026, 1 PM Mountain Time
- Published: March 2, 2026
- Place of Performance: VA locations within VISN 20 (Alaska, Idaho, Oregon, Washington) and contractor's location(s).
Submission Requirements
Interested contractors must respond via email to Jennifer Robles (jennifer.robles1@va.gov). Responses should include:
- Company name, address, SAM UEI, and business size.
- Point of contact name, phone number, and email address.
- Whether services are offered on a current GSA Federal Supply Schedule, NASA SEWP, or any other Federal contract.
Eligibility
Vendors must be an OEM, authorized dealer, authorized distributor, or authorized reseller for the proposed equipment/system, verified by an authorization letter or other OEM documents.
Additional Notes
This is a Sources Sought Notice for market research only and does not obligate the Government to award a contract. All contractor employees will be subject to background investigations, including fingerprinting and OPM's e-QIP Questionnaire, due to access to VA sensitive information or facilities.