DA10--National Cemetery Administration (NCA) Nationwide IT Support Services (DaaS) - Market Research (VA-26-00059101)
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the National Cemetery Administration (NCA), is conducting market research through this Sources Sought Notice (SSN) to gather information on qualified contractors capable of providing Nationwide Tier II IT Support Services (DaaS). This effort will inform the acquisition strategy for a potential future Request for Quote (RFQ). Responses are due June 8, 2026.
Scope of Work
The NCA requires Tier II IT support across approximately 216 geographically dispersed locations, supporting around 2,000 users and 1,000-1,200 end-user devices. The anticipated service delivery model is a hybrid, remote-first approach with dispatch-based onsite support. Key areas of interest include:
- Tier II Support: Troubleshooting, resolution, and escalation of IT incidents and service requests.
- End User Device Lifecycle Management: Provisioning, imaging, deployment, maintenance, refresh, and retirement of devices.
- Infrastructure Support: Troubleshooting and escalation for endpoint-connected peripherals, VoIP, and VTC.
- Network Support: Triage, isolation, documentation, and escalation of connectivity issues.
- Special-Purpose Systems Support: Tier II triage and coordination for non-standard systems.
- Security & Compliance: Adherence to VA cybersecurity, privacy, and Section 508 requirements.
Contract & Timeline
- Type: Sources Sought / Market Research (not a solicitation)
- NAICS Code: 541519 (Other Computer Related Services)
- Response Due: June 8, 2026, 10:00 AM EST
- Published: May 27, 2026
Submission & Evaluation
Interested contractors must submit a Capabilities Statement (maximum 3 pages) on company letterhead, demonstrating qualifications to perform the defined work. The statement must include:
- Company name, address, and two points of contact.
- UEI number and CAGE Code (registered in SAM.gov).
- Small Business designation/status under NAICS 541519 (e.g., SB, HUBZONE, WOSB, SDVOSB, LARGE BUSINESS).
- Existing relevant contract vehicles (e.g., GSA, GWAC).
- Feedback on whether the draft RFI provides sufficient detail for technical/functional requirements, with recommendations if not.
Eligibility / Set-Aside
This is market research; no set-aside is specified. However, respondents must indicate their small business designation/status under NAICS 541519.
Contact Information
Submit all responses via email to Velouse.Rock@VA.gov with the subject line: RFI Response 36C10B26Q0471_Business Name.