DA10--Oracle Retail and Store Inventory Management (SIM) SaaS Migration (VA-26-00059598)

Questions & Answers / Clarifications

This document provides responses to industry questions regarding RFI 36C10B26Q0323.

• Resource Location: The VA requires bidders to use U.S.-based resources for this engagement, including implementation and ongoing support activities.
• Response Deadline Extension: The response deadline for the Request for Information will be extended to April 22, 2026, at 13:00 EST.
• Page Limit Increase: The page limitation for responses has been increased from the original limit to 25 pages to allow vendors to address all requested elements more thoroughly.

This document indicates that the RFI will be amended to reflect the extended response deadline and increased page limit. Bidders should note the requirement for U.S.-based resources.

Amendment / Modification

This document is Amendment One to a Request for Information (RFI) concerning the Oracle Retail and Store Inventory Management (SIM) SaaS Migration. The RFI is for planning purposes only and does not constitute a solicitation or an obligation to award a contract.

• The RFI outlines submittal information for interested vendors.

• Vendors must provide company information, a summary of their capability to meet the Draft PWS requirements, and responses to specific questions in Attachment A.

• The document specifies that generic capability statements and marketing materials are not allowed.

• It details requirements for authorized distributors/resellers to provide OEM authorization letters.

• The RFI asks vendors to confirm if the draft PWS provides sufficient detail and to provide recommendations if it does not.

• Responses are due no later than 13:00 EST on April 22, 2026.

• Submissions should be emailed to Justin Daniel, Sean Doyle, and Evan Schlisserman.

• The subject line must include "Oracle Retail and Store Inventory Management (SIM) SaaS Migration".

• Responses are limited to 25 pages, excluding OEM authorization letters.

• Email file size shall not exceed 5 MB.

• Responses should be marked as "Proprietary Information" if business sensitive.

• The RFI is posted on SAM.gov, and vendors only need to reply to one posting.

Amendment / Modification

This amendment to Request for Information (RFI) 36C10B26Q0323, "Oracle Retail and Store Inventory Management (SIM) SaaS Migration (VA-26-00059598)", introduces the following changes:

• Extended RFI Response Deadline: The closing time for industry capability statements and responses has been extended to April 22, 2026, at 13:00 Eastern Standard Time.
• Government Responses to Industry Questions: Government responses to industry questions are now available in an attached document titled "Industry Questions and Government Responses for RFI 36C10B26Q0323".
• Cutoff for Further Questions: The deadline for submitting any further industry questions is April 16, 2026, at 13:00 EST.
• Increased Page Limit: The page limit for RFI responses from industry has been increased from 15 pages to 25 pages.

This amendment impacts the submission deadline, the process for asking questions, and the page limit for responses.

Bidders are advised of the extended response deadline and the increased page limit. The cutoff for submitting questions has passed. All responses and capability statements are now due by April 22, 2026, 13:00 EST.

Questions & Answers / Clarifications

This document presents a Request for Information (RFI) from the Department of Veterans Affairs (VA), Veterans Canteen Service (VCS), seeking vendor feedback on the modernization and migration of Oracle Retail Merchandising (RMS) and Store Inventory Management (SIM) platforms to Oracle Retail Merchandising Foundation Cloud Service (MFCS) and Store Inventory and Operations Cloud Service (SIOCS).

Vendors are requested to provide concise responses to critical questions aligned with Section 5 of the Performance Work Statement (PWS), covering the following areas:

• Pricing & SaaS Subscriptions: Detailed breakdown of Bill of Materials (BOM) including line-item pricing for SaaS subscriptions (MFCS, SIOCS, RPCS, ReIM, Allocation, RICS) for a 12-month base period and four 12-month option years. This includes units of measure, quantities, environment-specific premiums, overage charges, and price protections. Vendors must also delineate services covered by Oracle SLAs versus contractor-managed responsibilities, list pricing assumptions and dependencies, and describe discount and true-up mechanisms.
• Program Approach & Implementation Strategy: Vendors should detail their recommended implementation methodology, identify migration risks and blockers, and estimate the timeline for the assessment phase.
• Assessment, Fit/Gap & Solution Design: Responses should cover the assessment approach, how to maximize standard cloud capabilities, migration tools and methods, mock conversion recommendations, and expected limitations.
• Data Migration & Data Quality: Methodology for data profiling, cleansing, transformation, and migration. Recommendations for mock conversions and criteria for cutover readiness. Expected limitations for migrating legacy reports.
• Integrations & Technical Architecture: Experience integrating MFCS/SIOCS with various systems (ERP, POS, EDI, etc.), recommended redesign considerations, preferred Oracle integration technologies, and evaluation of existing VCS integrations.
• Configuration & Store Operations: Approach to configuring roles, hierarchies, store workflows, and mobile operations. Strategy for ensuring configuration consistency across environments.
• Reporting & Custom-Built Components: Recommended approach for modernizing or replacing custom reports and legacy analytics artifacts. Expected limitations for migrating legacy reports.
• Testing & Quality Assurance: Testing strategy across different phases (unit, system, integration, etc.) and defect management approach.
• Cutover, Go-Live & Hypercare: Recommended cutover plan structure and hypercare support model.
• Security, ATO Support & Compliance: Experience supporting federal security requirements, including SSPs, risk assessments, and ATO packages. Approach to ensuring compliance with security, privacy, and zero-trust requirements.
• Sustainment Support Model: Proposed post-go-live support model, including support for SaaS releases, testing, and user access management.
• LOE & Timeline: Proposed approach for delivering services aligned with PWS phases, including a Level of Effort (LOE) matrix with hours, rates, total cost, and deliverables for each project role. Underlying assumptions and constraints should be included.
• Optional Task LOE & Cost: Approach for six optional tasks, including subscription costs, project roles, labor hours, and total cost.
• Key Assumptions & Dependencies: List of key assumptions required from VCS/OIT and vendor dependencies on VA/VCS.
• GFE Requirement: Confirmation of any Government-Furnished Equipment (GFE) required.

This RFI is intended to gather information to inform future acquisition strategies and requirements. The responses will help the VA understand vendor capabilities and approaches related to the Oracle Retail SaaS modernization and migration.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements, tasks, deliverables, and performance standards for the migration of the Veterans Canteen Service (VCS) from their current on-premises Oracle Retail Merchandising System (RMS) and Store Inventory Management (SIM) systems to Oracle Retail Merchandising Foundation Cloud Service (MFCS) and Oracle Retail Store Inventory and Operations Cloud Service (SIOCS). The goal is to modernize VCS's merchandising and store inventory platforms to a SaaS model, ensuring compliance with VA security requirements and an accelerated implementation timeline.

The contractor will provide all labor, expertise, project management, software subscriptions (excluding government-provided licenses), tools, and technical services for this migration. Key activities include:

• Discovery and current-state assessment
• Fit/Gap analysis and future-state solution design
• Configuration of MFCS and SIOCS
• Integration development and testing
• Data profiling, cleansing, and migration
• Test planning and execution (unit, SIT, UAT, regression)
• Cutover planning, execution, and go-live support
• Hypercare and stabilization support
• Project management, progress reporting, and risk management
• Security and compliance activities
• Knowledge transfer, training, and documentation development

The Performance Period of Performance (PoP) is 12 months with four 12-month option periods, for a total potential of 60 months. Tasks will be performed at contractor facilities, with potential for remote work with COR concurrence. No government site work is anticipated on Federal holidays or weekends.

• The solution must be secure, compliant, and fully operational cloud-based.
• All activities must comply with VA information security, privacy, interoperability, and enterprise architecture requirements.
• The contractor must coordinate with Oracle for cloud environment provisioning.
• The contractor must provide and maintain separate SaaS environments for Development, Testing, and Production.
• The contractor must support the VA in obtaining an Authority to Operate (ATO) for the proposed SaaS solution, including full VA Assessment and Authorization (A&A) process.
• Optional tasks include integration of Assortment Planning, Allocation & Demand Forecasting, Merchandise Financial Planning (MFP), and Markdown modules.
• A Transition-Out task is included for the orderly transfer of sustainment services.

Request for Information (RFI)

This RFI is for planning purposes only and does not constitute a solicitation for bids, proposals, or quotes. The government is seeking information regarding Oracle Retail and Store Inventory Management (SIM) SaaS Migration. Responses will be used for planning purposes and do not obligate the government to acquire any products or services. No payment will be made for costs incurred in responding to this RFI.

• Vendors must provide specific capabilities related to the services in the attached PWS.

• Responses must include company information (Name, Address, POC, Contact Info, Business Size, Status, NAICS, DUNS, Contract Vehicles).

• A summary of the company's capability to meet the requirements in the Draft PWS.

• Responses to "RFI Questions for Industry Responses Oracle upgrade" (Attachment A).

• Corporate experience or expertise with specific examples/references (agency, POC, dollar value, contract number).

• Statement of intent and ability to meet the set-aside requirement for Certified SDVOSBs.

• If an authorized Oracle distributor/re-seller, provide OEM authorization letter.

• Address whether the draft PWS provides sufficient detail for technical requirements. If not, provide technical comments/recommendations.

• NAICS Code: 541512 - Computer Systems Design Services (Size Standard: $34 million).

• Page Limit: 15 pages. No other information or attachments will be reviewed if in excess of this limit.

• NO MARKETING MATERIALS ALLOWED. Generic capability statements will not be accepted.

• Responses are due no later than 13:00 EST on April 17, 2026.

• Submit responses via email to Justin.Daniel@va.gov, Sean.Doyle@va.gov, and Evan.Schlisserman@va.gov.

• Subject line: "Oracle Retail and Store Inventory Management (SIM) SaaS Migration".

• Email file size shall not exceed 5 MB.

• Mark responses as "Proprietary Information" if business sensitive.

• Potential set-aside requirement for Certified SDVOSBs as per VAAR 852.219-73 and 13 CFR §125.6.

• This RFI will also be posted on SAM.gov. Vendors only need to reply to one posting.

• The government does not intend to pay for information submitted.

Request for Information (RFI)

This RFI is for planning purposes only and does not constitute a solicitation. The Department of Veterans Affairs (VA) is seeking information regarding Oracle Retail and Store Inventory Management (SIM) SaaS Migration (VA-26-00059598). The government is not obligated to acquire any products or services described and will not pay for information submitted.

• Interested vendors must provide specific information including company name, address, POC, business size, DUNS number, and existing contract vehicles.

• A summary of the company's capability to meet the requirements in the Draft PWS is required.

• Responses must address specific questions in Attachment A, "RFI Questions for Industry Responses Oracle upgrade."

• Provide corporate experience with specific examples, including agency, POC, dollar value, and contract number.

• Detail intent and ability to meet the SDVOSB set-aside requirement (VAAR 852.219-73 and 13 CFR §125.6).

• Authorized Oracle distributors/resellers must provide an OEM authorization letter (excluded from page limit).

• Comment on the sufficiency of the draft PWS for software development and production operations support.

• NAICS Code: 541512 - Computer Systems Design Services (Size Standard: $34 million).

• Product Service Code: DA10.

• Response Date/Time: April 17, 2026, 13:00 Eastern Time, New York, USA.

• Page Limit: 15 pages (excluding OEM authorization letter).

• Prohibited Content: No marketing materials or generic capability statements.

• Submission Method: Email to Justin.Daniel@va.gov, Sean.Doyle@va.gov, and Evan.Schlisserman@va.gov.

• Email Subject: "Oracle Retail and Store Inventory Management (SIM) SaaS Migration".

• Email Size Limit: 5 MB.

• Responses should be marked "Proprietary Information" if business sensitive.

• The requirement is intended as a total set-aside for Certified Service-Disabled Veteran-Owned Small Businesses (SDVOSBs).

• Vendors must demonstrate compliance with VAAR 852.219-73 and 13 CFR §125.6 regarding SDVOSB participation.

• This RFI is posted on SAM.gov.

• Attached documents include: Draft PWS, RFI Questions for Industry Responses, and RFI VA-26-00059598.

• Responses will be treated as information only; no payment will be made for submitted information.