DA10--Request for Information Emergent Virtual Face-to-Face (VF2F) Network

Request for Information (RFI)

This RFI seeks market research on innovative solutions for the design, implementation, and/or operation of a comprehensive virtual emergent and urgent care network, referred to as the "Emergent Virtual Face-to-Face (VF2F) Network." The goal is to provide on-demand virtual care to potentially over 6 million VHA enrollees, helping determine which Veterans can be safely served virtually and which require in-person care. This aims to expand access, particularly for those in rural areas, and reduce low-acuity emergency room visits.

Software Platform for VF2F:

• Intuitive platform for clinicians, supporting on-demand care, documentation, order entry, care coordination, and enterprise-wide operation.
• Must handle multiple acuity levels (high, intermediate, low) and support various encounter types (e.g., emergent, urgent, primary care appointments).
• Facilitates care escalation, including use of e911 for emergencies and handling severe mental health concerns or sexual assault.
• Supports an anticipated 500,000 annual virtual care visits, with potential to scale to 5 million.
• Requires bidirectional data exchange with existing VHA EHR systems (CPRS, Oracle/Cerner) and other platforms, using standards like FHIR R4.
• Includes features for charting, placing orders (labs, imaging, prescriptions), scheduling follow-ups, and plotting longitudinal patient data.
• Promotes care coordination with built-in communication tools.
• Tracks all referred patients from referral to discharge, with real-time display of patient queues and wait times.
• Facilitates e-prescribing and integrates with decision support tools (e.g., ClearTriage).
• Supports multi-modal communication (video, phone, chat, text) and seamless reconnection.
• Captures data for performance indicators and integrates into VHA Corporate Data Warehouse.
• Must adhere to clinical software design principles and provide user feedback mechanisms.

Staffing Models and Delivery Structure:

• Solutions should enable Veterans to access care 24/7/365 via app, phone, or web.
• Staffing can be VHA-employed, contract staff, or a mix.
• Vendors must navigate state licensure issues for contracted staff.
• Solutions encouraging regional (hub-and-spoke) or national (distributed) coverage are encouraged.
• Training modules for Veteran-facing and clinical staff are required.
• Veterans must rate the service with an overall satisfaction score of 85% or greater.
• Wait times for initial contact should be a median of 5 minutes, with subsequent wait times for LIPs under 10-15 minutes for high/intermediate acuity.
• Providers must be appropriately certified, licensed, and credentialed, with specific requirements for physicians and advanced practice providers.
• The system should aim to resolve over 50% of acute care concerns virtually.

This is a Request for Information (RFI), not a solicitation. Vendors are invited to submit information on solutions that meet one or more of the core elements described. Specific submission instructions are not detailed in this document.

Not applicable, as this is an RFI for market research.

• The RFI emphasizes interoperability with existing VHA systems.
• Solutions should leverage artificial intelligence, software platforms, home-based diagnostics, and communication tools.
• VHA is seeking input on a modular approach, welcoming submissions for subsets of requirements.

Request for Information (RFI)

This RFI is for planning purposes only to gather information for the Department of Veterans Affairs (VA) regarding an "Emergent Virtual Face-to-Face (VF2F) Network." The government is not soliciting quotes or proposals at this time and will not pay for any information submitted. The responses will help the VA develop its acquisition strategy and Performance Work Statement/Product Description.

Respondents must address capabilities specific to the services required in "Attachment 1 - Emergent Virtual Face-to-Face Network Requirements." The response should indicate how the respondent's solution meets or does not meet each requirement. For unmet requirements, include plans, estimated costs, and timelines for implementation.

• Response Deadline: No later than 3:00 p.m. ET, March 27, 2026.

• Submission Method: Via email to Contracting Officer John Vardouniotis (ioannis.vardouniotis@va.gov) and Contract Specialist Elena Juliano (elena.juliano@va.gov).

• Subject Line: "Emergent Virtual Face-to-Face Network"

• Page Limit: 15 pages. No marketing materials or generic capability statements are allowed.

• Proprietary Information: Mark responses as "Proprietary Information" if business sensitive.

• Email File Size Limit: 25 MB.

• Company Name, SAM Unique Entity ID, CAGE Code, Address, Point of Contact, Phone, Fax, Email.

• Company Business Size and Status, NAICS code(s), Socioeconomic data.

• Existing Contractual Vehicles.

• For SDVOSB/VOSB: Proof of verification.

• Response addressing Attachment 1 requirements (indicating how requirements are met or not met, with plans/costs/timelines for unmet ones).

• Information on two distinct areas: 1) provider-facing software platform; and 2) staffing models and delivery structure.

• Corporate experience or expertise with specific examples/references (including agency, POC, dollar value, contract number).

• Response to whether Attachment 1 provides sufficient detail for technical requirements.

• If Attachment 1 is insufficient, provide technical comments/recommendations.

• The VA is under no obligation to provide feedback or contact companies for clarification.

• This requirement may be delayed, canceled, or revised at any time.

Request for Information (RFI)

This document is a Request for Information (RFI) from the Department of Veterans Affairs (VA) regarding an "Emergent Virtual Face-to-Face (VF2F) Network." The purpose is to gather information from industry on this emerging requirement.

• Solicitation Number: 36C10B26Q0226

• Response Due Date: March 27, 2026, at 3:00 PM Eastern Time.

• NAICS Code: 513210 (Data Processing, Hosting, and Related Services)

• Product Service Code: DA10 (Information Technology Professional Services)

• Contracting Office: Department of Veterans Affairs, Technology Acquisition Center, Eatontown, NJ.

• Point of Contact: Elena Juliano (Contract Specialist), elena.juliano@va.gov

• Request for Information_Emergent Virtual Face-to-Face Network_Final: Contains the full details of the RFI.

• Attachment 1 – Emergent Virtual Face-to-Face Network Requirements_Final: Outlines the specific requirements for the VF2F Network.

This is an RFI, not a solicitation for proposals. The VA is seeking information and capabilities related to an emergent virtual network solution.