DA10--SUBSCRIPTION SERVICE WIRELESS FEEDBACKNOW CLEANLINESS
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 22, is seeking a Firm-Fixed-Price purchase order for a Wireless FeedbackNow Subscription Service for the VA San Diego Healthcare System. This service will provide real-time feedback monitoring to improve restroom cleanliness and responsiveness. This acquisition is being conducted under Full and Open Competition. Quotes are due by April 2, 2026, at 11:00 AM Pacific Time.
Scope of Work
The requirement is for a software-based restroom feedback monitoring service. Key deliverables include:
- Collecting real-time customer feedback from approximately 58 existing feedback terminals.
- Providing automated alerts for restroom service needs (e.g., dirty, missing supplies) via email, SMS, mobile app, or web dashboard.
- Offering a secure, web-based administrative dashboard with multiple user accounts and mobile access.
- Delivering real-time reporting and analytics on restroom cleanliness and performance.
- Ensuring system hosting, data storage, data integrity, and security.
- Providing system troubleshooting, maintenance, updates, and technical support (Monday-Friday, 8:00 AM - 5:00 PM ET). The Government will provide the existing feedback terminals.
Contract & Timeline
- Contract Type: Firm-Fixed-Price purchase order.
- Period of Performance: One base year (April 15, 2026 – April 14, 2027) plus four one-year option periods (extending through April 14, 2031).
- Estimated Value: Document mentions an estimated total contract value of $34 Million.
- Set-Aside: Full and Open Competition (Unrestricted).
- NAICS Code: 541519 (Other Computer Related Services).
- Product Service Code: DA10 (IT and Telecom – Business Application/Application Development Software as a Service).
- Quote Due Date: April 2, 2026, 11:00 AM Pacific Time.
- Questions Due Date: March 30, 2026, 11:00 AM Pacific Time.
- Published Date: March 24, 2026.
Submission & Evaluation
Offerors must submit quotes via email to jose.espinoza3@va.gov. Quotes should include pricing, technical capability (if applicable), and confirmation of active registration in SAM.gov. Quotes must be in PDF or Excel format, not exceeding 10MB per email. Evaluation will be based on Lowest Price Technically Acceptable (LPTA), with award made to the responsible quoter whose quote meets all salient characteristics and represents the lowest price.
Additional Notes
This is a combined synopsis/solicitation prepared in accordance with FAR Subpart 12.6 and FAR 13.105. See the attached Request for Quote (RFQ), Performance Work Statement (PWS), and applicable provisions and clauses for full requirement details.