DE01--EnCaption 4 Closed Captioning SLA (VA-26-00048911) Avery/Morgan
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), Program Contracting Activity Central (PCAC), is conducting a Sources Sought for EnCaption 4 Closed Captioning SLA for the Institute for Learning, Education and Development (ILEAD), Production and Delivery Service Line in Saint Louis, MO. This market research aims to identify potential sources capable of providing annual support services for their EnCaption 4 Automatic Speech Recognition (ASR) appliances. Responses will assist the VA in determining potential set-aside categories for a future procurement. Responses are due April 15, 2026, at 1:00 PM Eastern Time.
Scope of Work
The requirement is for annual support services for the VA's EnCaption 4 Closed Captioning ASR appliances. Key services include:
- 24/7 telephone and email support from US-based engineers.
- Software upgrades included at no additional cost during the support coverage period (typically 3-4 updates per year).
- Support for a specific EnCaption closed captioning ASR appliance (Serial Number: Chassis: 2347586 – 429700).
- The anticipated deliverable is a Support Service Contract for Annual Support.
Contract & Timeline
- Type: Sources Sought / Market Research (future contract anticipated as Firm Fixed-Price).
- Duration: Annual support.
- Set-Aside: To be determined based on market research responses.
- Response Due: April 15, 2026, 1:00 PM Eastern Time.
- Published: April 7, 2026.
- NAICS: 541519 (Other Computer Related Services).
- PSC: DE01 (IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)).
- Place of Performance: Remote annual support to ILEAD Jefferson Barracks VAMC, 1 Jefferson Barracks Drive, St. Louis, MO 63125.
Required Information for Response
Interested vendors must submit clear and convincing documentation demonstrating their capability, including:
- Company Name and Address, Point of Contact (Name, Email, Phone), DUNS Number, UEI Number.
- Eligibility for small business programs (Small Business, HUBZone, 8(a), Small Disadvantaged Business, Women-Owned Small Business, Service Disabled Veteran Owned Small Business, Veteran Owned Small Business, Large Business, or Other).
- Confirmation of being an authorized dealer of the OEM Software, with an authorized dealer/distributor letter.
- Ability to meet the Limitations on Subcontracting, with a complete document.
- Any questions or comments that may assist the VA.
- Suggestions for alternative NAICS or PSC codes if deemed a better fit.
Additional Notes
This notice is for information and planning purposes only and does not constitute a solicitation or obligation. Responses are not considered offers and cannot be accepted to form a binding contract. No solicitation exists at this time.