Default Resolution Agent Services Education Debt
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The U.S. Department of the Treasury, Bureau of the Fiscal Service (BFS), on behalf of the Department of Education (ED), has issued a Request for Information (RFI) and draft solicitation for Default Resolution Agent Services for Education Debt. This RFI seeks industry input on a draft solicitation and related questions to support BFS's Cross-Servicing program for defaulted student loans. Responses are due by April 21, 2026.
Scope of Work
BFS requires services to provide Cross-Servicing for ED's defaulted student loans, a portfolio currently valued at $217 billion across 9.2 million debtors. The RFI specifically seeks industry input on:
- Interest and capability in collecting defaulted student loan debts.
- Previous experience, collection rates, and years of service.
- Factors for a single percentage fee compensation structure and suggestions for alternatives.
- Industry best practices for partial repayment agreement durations.
- Estimated concurrent servicing capacity for defaulted student loan accounts.
- Current quality control and customer experience review processes.
- Insights on increasing collection likelihood, beneficial skillsets, and rehabilitation process facilitators.
- Potential additions or clarifications needed for the draft Performance Work Statement (PWS).
Contract & Timeline
- Opportunity Type: Request for Information (RFI) / Sources Sought
- Anticipated Contract Type: Multiple fee-for-service Task Orders under a GSA Schedule contract (SIN 561440).
- Anticipated Duration: One 12-month base period and four 12-month option periods.
- Product/Service Code: R705 (Debt Collection Services)
- NAICS Code: 561440 (Collection Agencies)
- Set-Aside: None specified (market research stage; offerors to specify socio-economic status).
- Response Due: April 21, 2026, by 4:00 p.m. Eastern Time.
- Published Date: March 20, 2026.
Submission & Evaluation
Responses must be submitted electronically to purchasing@fiscal.treasury.gov with the subject line "RFQ 2033H626N00002 DEFAULT RESOLUTION AGENT SERVICES EDUCATION DEBT Attn: RN/TA". Submissions should include a capability statement, responses to the RFI questions, and any input/questions about the draft solicitation. A cover page with contact information, UEI, socio-economic status, and applicable Government contract vehicles is required. This RFI is for market research and acquisition planning only; responses will not be considered proposals or offers, and no formal solicitation is available at this time.
Additional Notes
This RFI does not obligate the Government to award a contract or pay for any costs incurred by vendors in preparing responses. Certain file extensions are prohibited for electronic submissions.