Defense Travel Management Office, Travel Assistance Center Support
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Defense Human Resources Activity (DHRA), specifically the Defense Travel Management Office (DTMO), has awarded Contract H9821026CE002 to CACI, Inc. – Federal on February 26, 2026. This is a sole-source interim contract for the continuation of Travel Assistance Center (TAC) support services.
Scope of Work
This interim contract ensures the uninterrupted provision of critical TAC services for Department of Defense (DoD) travelers and Defense Travel Administrators (DTAs). Key services include:
- Assistance with the Defense Travel System (DTS), commercial travel programs, and the Government Travel Charge Card (GTCC) Program.
- Support for travel policy inquiries.
- 24/7 support via telephone, instant messaging/chat, electronic mail, and automated web-based tools.
- Support for the DTMO's Recruit Assistance Program (RAP), offering 24/7 assistance to military recruits.
Contract & Timeline
- Contract Type: Sole-source, interim contract (Firm-Fixed Price)
- Awardee: CACI, Inc. – Federal
- Award Date: February 26, 2026
- Duration: Three-month base period, with an option to extend services for up to six additional months.
- Set-Aside: Not applicable for this interim contract justification.
- Product Service Code: R499 (Other Professional Services)
Evaluation
The contract was awarded on a sole-source basis, justified by the need for continuation of critical services without a break. The Justification and Approval (J&A) cites statutory authorities 10 U.S.C. § 3204(a)(1) and 10 U.S.C. § 3204(a)(2), implemented by FAR 6.302-1 and FAR 6.302-2. Market research indicated CACI as the only source capable of performing these services without interruption due to their current performance and existing infrastructure.
Additional Notes
This interim contract was necessitated by delays in awarding a follow-on contract, primarily due to a government shutdown in October and November 2025. A three-month transition period is required for the follow-on contract, which is being competed as a full and open competition under solicitation H9821025RE014 on SAM.gov. This notice is for an award, not a solicitation for proposals.
Place of Performance: Chantilly, VA 20151, United States.
Primary Contact: Jada Weaver, jada.a.weaver.civ@mail.mil, 202-836-0037.