DF10--SS Notice_Post 2/13 VISN1 Turnkey 3000 / 5000 paging system and pagers

SOL #: 36C24126Q0254Sources Sought

Overview

Buyer

Veterans Affairs
Veterans Affairs, Department Of
241-NETWORK CONTRACT OFFICE 01 (36C241)
TOGUS, ME, 04330, United States

Place of Performance

Place of performance not available

NAICS

Other Computer Related Services (541519)

PSC

It Management Tools And Services Delivered As A Service, By Subscription, Or Service Contract. Includes Enterprise Architecture (Ea), Financial Management, And Strategic Planning. Ea Includes Services Supporting Business, Information, Application And Technical Architecture To Drive Standardization, Integration And Efficiency Among Business Technology Solutions. Financial Management Includes Services Involved In The Planning, Budgeting, Spend Management And Chargeback Of It Expenditures And The Costing Of It Products And Services. It Management And Strategic Planning Include Senior Professional And Administrative Support Services Facilitating Centralized It Strategy And Planning. (DF10)

Set Aside

No set aside specified

Timeline

1
Posted
Mar 6, 2026
2
Response Deadline
Mar 13, 2026, 4:00 PM

Qualification Details

Fit reasons
  • NAICS alignment with historical contract wins in similar service areas.
  • Scope strongly matches core technical capabilities and delivery model.
Risks
  • Past performance thresholds may require one additional teaming partner.
  • Potential clarification needed on staffing minimums before bid/no-bid.
Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The Department of Veterans Affairs (VA), specifically NETWORK CONTRACT OFFICE 01 (36C241), has issued a Sources Sought Notice (RFI) to identify qualified contractors capable of providing 24/7/365 maintenance services for the Multitone Access 3000/5000 Paging system and associated pagers. This critical system supports internal communications at VA Medical Centers in West Haven, CT, Newington, CT, and Bedford, MA. Responses are due by March 13, 2026.

Scope of Work

The required services include comprehensive maintenance, troubleshooting, repair, and replacement parts installation for the Multitone Access 3000/5000, RPR752 (750 and 950 series) Voice pager, Alpha Pager, and TTI Ovation Pager, ensuring continuous and reliable paging system communications. Key contractor requirements include:

  • Service technicians must be certified and qualified for the specified equipment.
  • The contractor must be an authorized Multitone distributor and service provider.
  • Adherence to Original Equipment Manufacturer (OEM) specifications.
  • Ability to respond and restore equipment according to assigned priority tiers, including an on-site technician within two (2) hours for mission-essential emergencies if remote resolution is not possible.

Contract & Timeline

  • Type: Sources Sought / Request for Information (RFI)
  • Set-Aside: None specified
  • Response Due: March 13, 2026, 12:00 PM Eastern Time
  • Published: March 6, 2026

Submission Requirements

Interested parties capable of meeting all minimum requirements should submit a written reply, not exceeding three (3) pages, detailing their ability to perform the service and how their location supports the requirements. Submissions must include the contractor's CAGE and DUNS numbers, business size, and any applicable FSS/GSA contract numbers. All communications and submissions should be sent via email to pamela.parham3@va.gov.

Additional Notes

This RFI is for information gathering only; no award will be made from this notice. It serves as market research for planning purposes.

People

Points of Contact

Pamela L. ParhamContract SpecialistPRIMARY
pamela.parham3@va.gov
Email Only Please

Files

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Sources Sought
Posted: Mar 6, 2026
DF10--SS Notice_Post 2/13 VISN1 Turnkey 3000 / 5000 paging system and pagers | GovScope