DH01--Vocera Communication Support Services- Northern Arizona VA Healthcare System
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 22, has issued a Solicitation for Vocera Communication Support Services and Supplies for the Northern Arizona VA Healthcare System (NAVAHCS) in Prescott, AZ. This requirement aims to replace end-of-life Vocera B3000N badge devices with the Vocera V5000 Smartbadge system, including associated licensing, peripherals, implementation, workflow optimization, training, and post-deployment services. This is a Firm Fixed Price contract set aside for Total Small Businesses. Proposals are due May 12, 2026, at 04:00 PM PST.
Scope of Work
The primary goal is to maintain continuity of operations, reliability, and security for the VA's communication platform. The scope includes:
- Hardware: Provision of 450 Vocera V5000 Smartbadges (with 1-year standard and 2-year extended warranty), 1,000 V5000 batteries, 75 V5000 8-Bay universal chargers (with 2-year extended warranty), 36 packs of V5000 clips, and 4 V5000 Training Kits.
- Software & Licensing: Supply of 450 V5000 FIPS 1402 Device Licenses, Vocera Premier Support for Voice (450 users), SIP Telephony (6 ports), Platform, and Messaging (50 users), plus PerDevice Messaging licenses.
- Services: Comprehensive implementation, configuration, workflow design, callflow and messaging design, deployment optimization, and various training programs (administrator, technical, end-user, super-user, train-the-trainer, analytics). This also includes go-live support, post-deployment assessment, and wireless performance assessment.
Key Requirements & Salient Characteristics
The Vocera V5000 badges must be lightweight (max 4 oz), hands-free, include a push-to-talk and dedicated panic button, offer a minimum 35-hour battery life, be antimicrobial, and support FIPS compliance for the VA wireless system. Batteries must provide a minimum of 4 hours talk time and 40 hours standby. Chargers must be 8-bay and charge all batteries simultaneously within 6 hours. All equipment must be compatible with existing NAVAHCS services and adhere to VA, VHA, and VAAR security, privacy, and information system requirements, including VA Handbook 6500 and 6500.6.
Contract Details
- Contract Type: Firm Fixed Price
- Period of Performance: Base year plus four (4) option years
- Set-Aside: Total Small Business Set-Aside (FAR 19.5)
- NAICS Code: 541519 (Other Computer Related Services) with a 150-employee size standard.
- Place of Performance: Northern Arizona VA Healthcare System, Prescott, AZ.
Submission & Evaluation
- Submission Method: Offers must be submitted electronically via email to Loan Dho at loan.dho@va.gov.
- Submission Deadline: May 12, 2026, at 04:00 PM PST.
- Inquiries Deadline: April 29, 2026, at 04:00 PM PST.
- Offer Structure: Proposals require two parts: a Priced Response (SF 1449, Section B.1, Section B.3, detailed quote, FAR 52.212-3) and a Non-Priced Response (addressing special standards in E.10).
- Evaluation: Award will be based on the Lowest Price Technically Acceptable (LPTA) methodology, with particular emphasis on vendor authorization for Vocera equipment and satisfactory past performance.
Eligibility & Compliance
Offerors must be an Original Equipment Manufacturer (OEM) authorized distributor/service provider for Vocera Equipment, evidenced by a letter from Vocera. Subcontractors must also meet this requirement. Vendors must be registered in SAM and verified as a small business under NAICS 541519. Wage Determination WD 2015-5471 Revision 27 is applicable.