DON CIO – Information Technology Division (ITD) is seeking IT and IT-related support services, in classified and unclassified areas.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for contractor support to maintain and operate Department of the Navy Office of Administration (DON OA) - owned systems and applications, provide Secretariat customer support services, and supply Subject Matter Experts (SMEs) for Information Assurance (IA), Information Technology/Information Management (IT/IM), Document Management (DM), Records Management (RM), and Knowledge Management (KM).

• Customer Support: Provide IT services to over 4,000 customers within the Navy Secretariat and OPNAV in the National Capital Region (NCR). This includes help desk, desktop support, ACTR services, conferencing, telephony, wireless services, database administration, software development, system and application support, system rationalization, information assurance, A&A, portfolio management, NMCI tech refreshes, mobile device services, inventory logs, SharePoint site maintenance, program analysis, system analysis, and development of Plan of Action and Milestones (POA&Ms).

• System Operations: Operate, maintain, and manage IT systems and applications, ensuring compliance with FISMA and interfacing with the NGEN/NGEN-R Program Office.

• Transition Support: Assist in the transition of systems into approved Navy hosting environments, ensuring continuity of operations.

• Application Development & Maintenance: Provide support for prototypes, graphic designs, piloting applications, enhancements to existing systems, and full engineering projects. This includes developing and maintaining applications, creating web graphics, and developing custom templates.

• Database Administration: Provide support for Oracle and Microsoft SQL database management systems and applications.

• Systems Administration: Provide system administration for all systems and applications, ensuring compliance with DoD, DON, and DON OA security guidance, and maintaining ATOs.

• Information Assurance (IA) Support: Provide IA support for DON OA claimancy applications, systems, and networks, including Assessment and Authorization (A&A), vulnerability testing, and risk management.

• Customer Service Support: Provide customer service operations and maintenance support through a single help desk, including VIP support and desktop support.

• Engineering/Integration Support: Provide support for prototypes, piloting applications, enhancements to existing systems, and full engineering projects.

• Business and Technical Analysis and Planning: Provide SME support, develop Risk Management Plans, and assist with IT Investment Portfolio Management.

• Help Desk Metrics: Target average ticket resolution time of 4 hours for standard tickets and 1 hour for VIP tickets; target first-call resolution rate of 90%; target customer satisfaction score of 95% or higher.

• System Uptime: Target uptime of 99.9% for critical systems and 99.5% for non-critical systems.

• ATO Compliance: Target of 100% of systems maintaining ATO status.

• Training Metrics: Minimum of 4 training sessions per year; target of 100% of personnel completing mandatory IA training.

• Services are required within the National Capital Region (NCR), including sites at the Pentagon, Washington Navy Yard, Joint Base Anacostia-Bolling, Arlington Annex, and Crystal City. Onsite services may be required at changed or additional DON OA sites within 25 miles of the NCR.

• Continuous help desk services are required Monday through Friday, 6:00 AM ET to 6:00 PM ET.

• Contractor personnel must meet specified personnel qualifications.

• Contractor shall provide onsite support with Government-furnished equipment.

• Compliance with applicable laws, guidance, and policies, including FISMA, RMF, Public Law 508, and STIGs.

• Contractor shall maintain a compliance matrix, updated quarterly.

• Key personnel include Program Manager, Cybersecurity Lead, Database Administrator, and Help Desk Manager, with specific experience and certifications required.

• Contractor shall develop and maintain a Program Management Plan (PgMP) and Administrative Management Plan (AMP).

• Contractor shall deliver Monthly Status Reports (MSR) and Quarterly Status Reports (QSR).

• Contractor shall provide detailed explanations for any deviations from performance targets and propose corrective actions.

Sources Sought / Market Research

This document is a sources sought synopsis to determine the availability of potential sources capable of providing IT support services for the Department of the Navy Chief Information Officer (DON CIO) – Information Technology Division (ITD). The services encompass a wide range of IT support, including database administration, software development, data center operations, network administration, information assurance, customer service, VTC, telecommunications, and NMCI tech refreshes. It also includes support for SharePoint, portal upgrades, and engineering/development/integration of DON CIO hardware, software, and related systems. The effort includes recurring system support, failure analysis, configuration management, and over-the-horizon radar (OTHR) research, development, test, and evaluation (RDT&E).

Services will be deployed to support DUSN(M) customers across Navy Headquarters within the National Capital Region (NCR), including sites at the Pentagon and Washington Navy Yard.

This requirement is currently under contract N0018920F3058 with Booz Allen Hamilton (BAH). The applicable North American Industry Classification System (NAICS) Code is 541330 - Engineering Services.

The anticipated ordering period is from July 5, 2026, through July 4, 2027, with four (1) year options and a 6-month option period. If all options are exercised, the contract could end on January 4, 2032.

Interested offerors with a SeaPort NxG contract are invited to respond with an executive summary (max two pages) including:

• Company name, address, point of contact, phone number, email address, and business size.
• Relevant corporate experience of similar scope, magnitude, and complexity, including a customer point of contact with phone number and email address.

Submissions are due via email to Tara Baker at tara.y.baker.civ@us.navy.mil no later than 12:00 PM EST on April 22, 2026. Questions should also be directed to Tara Baker at the same email address.