eCCB Hosting and Licenses

Statement of Work (SOW)

To provide contractor support for maintaining an electronic filing and case management solution for the Library of Congress's Copyright Claims Board (CCB) system.

• Provide licensing and cloud hosting for the eCCB system.

• Include maintenance and updates for the eCCB system.

• Licensing: Provide all applicable application-based licensing, including Accusoft, Deque, AWS Hosting, and NIC Corporate Services.

• Hosting Services:

  • Routine maintenance, bug fixes, and patches.
  • Support for technical inquiries (minimum of 4 per month) and quarterly content updates.
  • Ad hoc telephone/email support for troubleshooting, error resolution, and disaster recovery.
  • Maintenance via ad hoc telephone/email support for advisory assistance.
  • Update system documentation after any software or architecture configuration changes, including test results and Systems Administration Manual updates.
  • Install eCCB system updates, security patches, and updates from external systems (e.g., Login.gov, Adaptive, Accusoft).
  • Provide testing for security patches and contractor updates.
  • Update the IT Contingency Plan, including Business Impact Analysis, Data Backup, and Data Transfer procedures.
  • Support encrypted connections via VPN, Transit Gateway, or equivalent technology.

• Maintenance and Support:

  • Maintain operational readiness and address system degradation issues.
  • Provide customer support to internal users, including service requests and general support.
  • Handle non-routine tasks such as unforeseen issues (e.g., Pay.gov crashes) and security incidents.
  • Notify designated counterparts of disasters, contingencies, material changes to system configuration, new interconnections, and personnel changes.

• Remediate Software Vulnerabilities: Address vulnerabilities within specified response and resolution times based on priority (Critical, High, Standard, Low, Routine Process, Non-Routine Tasks).

• Monthly performance and reliability data must be reported to the COR.

• Contractor must meet the "Excellent" Quality Level for all SLAs.

• SLAs include: Availability (>= 99.9%), Throughput (exceeding specific rates and capacity limits), Average Download File Transfer Speed (<= 16 seconds), and Average Upload File Transfer Speed (<= 84 seconds).

• Failure to meet the "Excellent" Quality Level requires a corrective action plan.

• Unsatisfactory performance for any SLA results in a reduction of the CICD monthly invoice.

• Maintain and update the Systems Administration Manual and SOPs within 30 days of production system changes.

• Back up data and source code for prompt recovery.

• Key Personnel: Project Manager and Technical Support Designee with specific experience and qualifications.

• Contractor Staff: Program Manager and alternate responsible for contract matters, available during specified business hours. Qualifications include technical expertise in similar systems, experience with government agencies, and strong communication skills.

Justification and Approval for Other than Full and Open Competition

This document justifies and approves contracting without full and open competition for services related to the Copyright Claims Board (CCB) electronic filing and case management solution (eCCB). The CCB was established by the CASE Act to resolve copyright infringement claims below a certain monetary value, requiring dedicated resources for its operation.

• Licensing and cloud hosting of the existing eCCB system.

• Maintenance, updates, and customer support for the eCCB system.

• Technical and security updates to keep the eCCB system current.

• Routine maintenance, bug fixes, and patches.

• Support for technical inquiries and quarterly content updates.

• Advisory assistance and problem resolution for system errors, security issues, and disasters.

• Provision of updated documents following configuration changes.

• Installation of eCCB system updates and security patches.

• Support for IT contingency planning.

• General support and compliance with OCIO processes.

• Remediation of software vulnerabilities.

• Contractor: NIC Technologies

• Estimated Value: Not explicitly stated, but the justification is for requirements over $250,000.

• Period of Performance: 04/23/2026 - 04/22/2028 (with one option period through 04/22/2028).

This document is a justification for other than full and open competition, not a solicitation. Therefore, proposal submission and evaluation details are not applicable.

This justification is based on the unique capabilities of NIC Technologies, the sole source for the eCCB system. The Library's minimum needs can only be satisfied by this contractor's unique capabilities or products.

• The Library plans to conduct a full and open competition for this requirement in 2027.
• NIC Technologies owns the eCCB system and does not have authorized resellers, making them the only source for the required support.
• Using unauthorized parties could void warranties and pose technical, security, and business risks.