Employee Assistance Program (EAP) and Work-Life Program for USACE

Quick Summary

The U.S. Army Corps of Engineers (USACE) – Mission Support Battalion (UMSB) is conducting a Sources Sought Synopsis for market research purposes to identify qualified vendors for a comprehensive Employee Assistance Program (EAP) and Work-Life Program. This program will serve USACE's global workforce of approximately 24,000 employees located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS). Responses are due by January 23, 2026, at 1:00 PM ET.

Scope of Work

The requirement is for non-personnel services providing confidential, short-term counseling, consultation, and coaching for personal and/or work-related issues, alongside robust Work-Life services, training, and critical incident response. Services include basic EAP (up to 6 sessions per issue), management/organizational consultation, emergency services for non-federal employees, critical incident response, and work-life support (child/adult care, financial, legal, etc.). Drug-Free Workplace (DFW) services and web-based resources are also required. Performance standards include 85% call answer rate within 30 seconds, initial appointments within 7 days for non-urgent cases, and clinical urgency response within 24 hours.

Contract & Timeline

• Type: Sources Sought (market research only). The anticipated contract will be a single-award Indefinite Delivery/Indefinite Quantity (IDIQ) with a one-year base period and four one-year option periods.
• NAICS Code: 624190 "Other Individual and Family Services"
• Set-Aside: None specified, but the Government is particularly interested in small business vendors.
• Period of Performance (Anticipated): Five-year ordering period starting May 9, 2026.
• Response Due: January 23, 2026, 1:00 PM ET
• RFI Questions Due: January 15, 2026, 1:00 PM ET
• Published: January 7, 2026

Information Requested from Industry

Interested parties are asked to provide:

• Firm's point of contact, CAGE, SAM UEI, small business/socio-economic status, and NAICS.
• Technical capability, including comments on the attached DRAFT PWS (technical approach, minimum personnel).
• Three examples of comparable work performed within the past 3 years (project description, customer, contact, dollar value, outcomes).
• Rough order of magnitude estimate, estimated implementation timeline, and methods for reducing timelines/costs.
• Identification of challenges/risks in the draft PWS and mitigation strategies.
• Other considerations, alternatives, or innovative approaches.

Government Questions for Feedback

The Government specifically requests feedback on:

• Contract Structure: Feasibility of Firm-Fixed-Price (FFP) given variable Critical Incident Response (CIR) and "per issue" counseling; alternative recommendations.
• Travel Budget: Sufficiency of $10,000 NTE for five years for nationwide travel; recommended estimation methodology.
• Counseling "Per Issue": Definition of "issue" for clarity.
• Counselor Accessibility: Feasibility and cost drivers of 10/25/40-mile radius requirement; alternative access standards (e.g., telehealth).
• International Support: Capability and methodology for OCONUS EAP services.
• Data Rights: Identification of proprietary contractor data vs. government-purpose rights data.
• Services to Non-Federal Personnel: Potential liability, insurance, or implementation challenges for providing EAP to on-site contractors.
• Key Personnel Qualifications: Availability and impact of 5 years post-graduate EAP counseling experience requirement for Staff Counselors.
• General Feasibility: Identification of ambiguous, overly restrictive, or cost-prohibitive PWS requirements.
• Pricing Model: Standard approach for large, dispersed populations; commonality of Per-Employee-Per-Month (PEPM) model; pricing of high-cost, variable services like CIR.

Important Notes

This is for informational and planning purposes only and does not constitute a Request for Proposal (RFP) or a commitment by the U.S. Government. No award will be made as a result of this market survey. All information is submitted at no cost or obligation to the Government.