Enterprise IT Operations and Maintenance Services

SOL #: 75H70426R00005JustificationSole Source

Overview

Buyer

Health And Human Services
Indian Health Service
DIVISION OF ACQUISITIONS POLICY HQ
ROCKVILLE, MD, 20857, United States

Place of Performance

Rockville, MD

NAICS

No NAICS code specified

PSC

End User Client Computing Delivered As A Service. Includes Software And Support Tools Delivered As A Service Contract And Used For End User Support Such As Tier 1 And 2 Help/Service Desk, Deskside Support, Adds/Moves/Changes, Workspace Technical Support, Audio/Video (A/V, Vtc) Conferencing, And Print Services. A/V And Vtc Include Services Typically Used In Conference Rooms And Dedicated Telepresence Rooms To Enable Workforce Communications. Print Services Include Managed Print Services (Mps) For Multifunction Printers (Print, Scan, Fax, Copy), And Other Central Printing Or Output Support Services. Workspace Includes Desktop As A Service (Daa S) And Workspace As A Service (Waa S) Delivered Via Public Cloud Or 3rd Party Providers. Client Compute Equipment Provisioned By Service Contract. Also Includes Client Related Productivity Software Accessed As A Service (Saa S), Used To Author, Create, Collaborate And Share Documents And Other Content. (DE10)

Set Aside

No set aside specified

Timeline

1
Posted
Feb 3, 2026

Qualification Details

Fit reasons
  • NAICS alignment with historical contract wins in similar service areas.
  • Scope strongly matches core technical capabilities and delivery model.
Risks
  • Past performance thresholds may require one additional teaming partner.
  • Potential clarification needed on staffing minimums before bid/no-bid.
Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The Indian Health Service (IHS), under the Department of Health and Human Services, has issued a Justification for Other Than Full and Open Competition (JOFOC) for a sole-source, firm-fixed-price follow-on bridge contract for Enterprise IT Operations and Maintenance (EIT O&M) Services. This bridge contract is necessary to ensure continuity of critical EIT O&M services while a competitive follow-on acquisition is completed. The incumbent contractor is Kadiak LLC.

Purpose & Justification

This JOFOC justifies the award of a 12-month bridge contract to Kadiak LLC, citing FAR 6.103-1 and 41 U.S.C. 3304(a)(1). The need for a sole-source bridge arises from delays in the competitive follow-on acquisition, attributed to organizational realignments, policy changes, and shifting priorities. Market research indicated that only the incumbent could meet immediate interim requirements without unacceptable operational risk, cost duplication, or delays. The government projects the award of this bridge contract in the upcoming fiscal year.

Scope of Work

The services required include:

  • Providing skilled technical support for IHS Enterprise-level IT operations and maintenance.
  • Supporting Headquarters (HQ, OIT) Data Centers and Enterprise IT systems (excluding Health IT).
  • Maintaining and improving availability, integrity, and confidentiality of IT architecture, engineering, systems administration, Data Center infrastructure, storage, desktop, service desk services, and Tier 3 support for critical Enterprise infrastructure.
  • Both onsite and remote contract support.
  • Potential for limited optional services related to "PATH EHR" implementation, if funding becomes available.

Contract Details

  • Contractor: Kadiak LLC (Incumbent)
  • Type: Firm-Fixed-Price Follow-On Bridge Contract
  • Period of Performance: 12 months, with an option to extend services for up to 6 months (per FAR Clause 52.217-8).
  • Estimated Value: The new contract value for 12 months includes $1.725 million for limited optional services.
  • Place of Performance: Rockville, MD 20857, United States.

Set-Aside & Eligibility

This is a sole-source justification to Kadiak LLC. The previous competitive acquisition for these services was an ISBEE set-aside. The planned follow-on acquisition is intended to foster full and open competition.

Response Information

This document is a justification for a sole-source award and not a solicitation for proposals. Therefore, submission and evaluation criteria are not applicable for this specific notice.

Timeline

  • Published Date: February 3, 2026

People

Points of Contact

Julie CorbinPRIMARY
julie.corbin@ihs.gov

Files

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Justification
Posted: Feb 3, 2026
Enterprise IT Operations and Maintenance Services | GovScope