EPICOR IT Maintenance System
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The U.S. Department of Justice, Drug Enforcement Administration (DEA), intends to award a sole source purchase order to EPICOR ITSM for the maintenance and licensing of its current client ticketing software. This Special Notice highlights the critical need for uninterrupted help desk operations for CSOS registrants.
Scope of Work
The requirement is for ongoing maintenance and licensing of the EPICOR ITSM client ticketing software. This ensures continuous support for the growing population of CSOS registrants and DEA service desk personnel.
Contract Details
- Type: Sole Source Purchase Order (Special Notice)
- Estimated Value: $37,000
- Period of Performance: February 1, 2026 – January 30, 2027
- Set-Aside: Not Applicable (Sole Source)
- Response Date: March 17, 2026 (for inquiries regarding this notice)
- Published: March 2, 2026
Justification
The DEA has determined that EPICOR ITSM is the only entity capable of providing the required maintenance and licensing. EPICOR does not authorize third-party providers, and market research confirmed that they are the sole authorized sellers of ITSM maintenance. This justification is made under FAR Part 13 for purchase orders over $10,000 but not exceeding $250,000. The Contracting Officer will ensure the price is fair and reasonable.
Additional Notes
This notice serves as a justification for a non-competitive award. The sole source documentation was signed on March 2, 2026.