Federal Services System Support and Oversight (FSSSO)
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Centers for Medicare & Medicaid Services (CMS), under the Department of Health and Human Services, has issued a Sources Sought Notice for Federal Services System Support and Oversight (FSSSO). This market research aims to identify small businesses capable of providing technical support services to implement the Affordable Care Act (ACA) and the No Surprises Act (NSA). Key areas include strengthening Marketplace enrollment assistance, maintaining critical IT systems, and supporting federal dispute resolution processes. Responses are due by March 20, 2026.
Scope of Work
The program requires technical support services encompassing:
- Enhancing Assisters' knowledge and skills for ACA enrollment.
- Supporting the technical implementation of the No Surprises Act (NSA) and related consumer price transparency provisions.
- Developing and maintaining CMS IT systems, including Salesforce instances (MATS, SPIDR, MEEG).
- Creating and updating Web-Based Training (WBT) materials and microlearning modules.
- Managing electronic communication, application processing, and data.
- Supporting the development and maintenance of automated federal independent dispute resolution (IDR) and patient-provider dispute resolution (PPDR) processes.
- Providing expertise in ACA, NSA, HIPAA, and relevant insurance programs.
Contract & Timeline
- Type: Sources Sought Notice (SSN) for market research.
- Purpose: To determine an appropriate acquisition strategy, potentially including small business set-asides.
- Product Service Code: R499 - Other Professional Services.
- Response Due: March 20, 2026, by 11:00 AM EST.
- Published: March 6, 2026.
- Place of Performance: St James, MD.
Eligibility & Submission
CMS is specifically seeking to determine the availability of various small business categories, including 8(a), Service-Disabled Veteran Owned Small Business, HUBZone Small Business, Small Disadvantaged Business, Veteran-Owned Small Business, and Women-Owned Small Business. Contractors should demonstrate capabilities under GSA MAS, SIN 541611 or SIN 54151S. Interested parties must submit a capability statement addressing specific questions regarding HIPAA, ACA, NSA, Salesforce, FISMA, user onboarding, and in-person assister experience. No marketing literature, quotes, or price/cost information should be included.
Contact Information
- Primary: Megan Famodu (megan.famodu@cms.hhs.gov)
- Secondary: Kelly Housein (kelly.housein@cms.hhs.gov)