Furniture Management Section (FMS) Haulage, Maintenance and Repair Services

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation (RFQ) for Furnishing Management Support Services (FMSS) Re-Acquisition. The 48th Contracting Squadron at RAF Lakenheath is procuring these services to support the Furnishing Management Section (FMS) at RAF Lakenheath, Mildenhall, and Feltwell. The services include delivery, installation, disconnection, pick-up, repair, and maintenance of domestic household furniture and domestic/commercial appliances.

• Supply of all personnel, equipment, tools, materials, vehicles, supervision, and services.

• Services to be provided at RAF Lakenheath, Mildenhall, Feltwell, and surrounding areas.

• Specific services include haulage, maintenance, and repair of furniture and appliances.

• A Mission Essential Plan is required, detailing how services will be maintained during crisis periods.

• A Quality Control Plan is required.

• A Management Plan detailing approach, transition activities, and compliance with UK TUPE law is required.

• Past experience of at least one contract (within the last 5 years, minimum 1 year performance, minimum $500,000 GBP value) for similar services is required.

• This is an Indefinite Delivery, Indefinite Quantity (IDIQ) contract.

• The ordering period is for five (5) years, from December 1, 2026, to November 30, 2031.

• The contract type is Firm Fixed Price.

• Pricing is to be submitted in Great British Pounds (GBP) and will be converted to USD for evaluation purposes using a rate of 1 USD = 0.7794 GBP.

• Funds are not presently available for this contract; obligation is contingent upon availability.

• Offers must be submitted electronically by Tuesday, June 23, 2026, at 14:00 BST (GMT+1).

• Questions are due by Tuesday, June 2, 2026, at 14:00 BST (GMT+1) and must be submitted in writing via email.

• The evaluation will be based on Technical Capability and Price.

• Technical evaluation will be on an acceptable/unacceptable basis for each subfactor (Management Plan, Quality Control Plan, Mission Essential Plan, Past Experience).

• Only technically acceptable offers will be considered for award.

• Trade-offs between price and non-price factors are not permitted.

• The lowest priced quote among technically acceptable offers will be evaluated for responsibility.

• This acquisition is not set-aside for small business concerns.

• Offerors must be registered in the System for Award Management (SAM).

• The solicitation incorporates provisions and clauses by reference. Full text can be accessed at https://www.acquisition.gov/far-overhaul.

• Offerors must provide a clear affirmation of no exceptions, deviations, or waivers, or clearly identify any exceptions with rationale.

• TUPE (Transfer of Undertakings (Protection of Employment) Regulations 2006) is a consideration for pricing; offerors must calculate anticipated TUPE pricing at quotation submittal.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for Furnishings Management Section Services (FMSS) at RAF Feltwell, United Kingdom, encompassing haulage, maintenance, and repair services for domestic household furniture and appliances.

• Services: Delivery, installation, disconnection, and pick-up of domestic household furniture and appliances to and from government-designated residences, dormitories, and fire stations. This also includes repair, cleaning, and maintenance of these items.

• Locations: Services are to be performed on RAF Lakenheath, RAF Mildenhall, RAF Feltwell, and surrounding areas within a 50-mile radius of RAF Feltwell.

• Non-Personal Services: The contract is defined as non-personal services, meaning contractor personnel are not subject to government supervision and control in the manner of government employees.

• Scheduling: Contractor must provide a complete and accurate delivery/pickup schedule by 0800 daily, with no more than 2 delays per month. Customer notification of estimated arrival time is required 30-60 minutes prior.

• Deliveries/Pickups: Must be completed in accordance with specified paragraphs (1.3.2 and 1.3.3) at least 90% of the time.

• Service Calls: All service calls must be completed within applicable timelines (4 hours for domestic appliances during duty hours, 5 working days for commercial appliances), with 90% of service calls completed on time and documented.

• Repair/Maintenance: Appliance and furniture repairs must be returned within 25 working days. Preventative maintenance must be completed within 1 day of property availability (base housing) or within specified timeframes for dormitories. All tasks must be completed at least 90% of the time.

• Cleaning: Furniture and appliance cleaning must be completed and returned within 10 working days of collection.

• Documentation: All required paperwork, including eMH paperwork, hand receipts, and work orders, must be complete, legible, and accurate.

• Quality Control: No more than three valid non-conformances per year are permitted.

• Period of Performance: Five (5) year ordering period from December 1, 2026, to November 30, 2031.

• Place of Performance: RAF Lakenheath, RAF Mildenhall, RAF Feltwell, and surrounding areas.

• Scheduling: Contractor must provide a daily schedule by 0800 and call customers 30-60 minutes prior to arrival.

• Access: Contractor may need to use lockboxes for access to unoccupied residences.

• Appliance Installation: Must follow manufacturer's instructions, including fitting hoses and testing.

• Pick-up/Removal: Appliances must be disconnected, and items returned to FMS by the next working day.

• Service Calls: 24/7 support for domestic appliances (4-hour response during duty hours) and commercial appliances (5-day completion).

• Repair/Maintenance: Includes furniture repair, appliance repair, transformer testing, preventative maintenance (dormitories and base housing), and cleaning.

• Documentation: Strict adherence to eMH paperwork, missed appointment notices, and USAFE 391 forms.

• Security: Personnel must have proper credentials for working in the UK and may require badges and background checks.

• Hazardous Materials: Authorization and inventory reporting are required for hazardous materials.

• Mission Essential: Certain services (delivery/installation, pickup/removal, service calls) must continue during crises.

Form / Attachment / Pricing Sheet

This Excel workbook provides the pricing schedule for the solicitation. Bidders must insert only the UNIT PRICE for each line item. The spreadsheet is designed to automatically calculate total values for each year based on the unit prices provided.

• The pricing must align with the requirements outlined in the Performance Work Statement (PWS).
• The acquisition is a Firm Fixed Price Requirements type.
• Quantities listed are estimates; the contractor will only be paid for actual quantities furnished.
• Pricing for each CLIN must encompass all costs associated with performing integrated waste management services as per the PWS.
• Task orders issued under the contract will be priced according to the CLINs and will not incur additional costs at issuance.
• The extended totals from the 'Proposed Pricing' tab will establish the ceiling for each CLIN within the RFP.
• The document lists 17 Contract Line Item Numbers (CLINs) covering various services such as deliveries/pickups, waste management within different radii, direct exchange services, service calls, preventative maintenance, repairs, cleaning, and contractor-acquired property.
• Pricing is broken down over five ordering periods (1 Dec 2026 - 30 Nov 2031).

This document is critical for bidders to understand the cost structure and to prepare their proposals. Bidders must accurately input unit prices, ensuring their total pricing reflects the full scope of work defined in the PWS. Failure to adhere to the requirements or taking exceptions may render an offer ineligible for award.

Form / Attachment / Pricing Sheet

This document, "Attachment 2 - FMSS Zone Delivery and Pickup Radius.pdf", visually depicts delivery and pickup zones related to the FMSS (likely Facility Management Support Services or a similar acronym) opportunity. It serves as a geographical reference for potential bidders.

• The attachment displays a map of the United Kingdom, with a specific focus on the East Anglia region.
• A central point, labeled "RAF Feltwell", is identified.
• Concentric circles radiate outwards from RAF Feltwell, indicating different radius zones (e.g., 5-mile, 10-mile, 20-mile, 30-mile, 40-mile, 50-mile, 60-mile, 70-mile, 80-mile, 90-mile, 100-mile).
• Major towns and cities within these radii are labeled, such as King's Lynn, Peterborough, Cambridge, Norwich, Ipswich, and Bury St Edmunds.

This attachment is crucial for bidders to understand the geographical scope of services required for the opportunity. It helps in:

• Assessing the logistical challenges and requirements for delivery and pickup operations.
• Estimating travel times and costs associated with servicing the defined zones.
• Determining the feasibility of meeting service level agreements based on the geographical spread.

Form / Attachment / Pricing Sheet

This document, "Attachment 3 - Historical Workload Data.xlsx", provides historical workload data relevant to the SAM.gov opportunity. It is intended to help potential bidders understand the volume and nature of services performed in previous fiscal years.

• The data is presented in a spreadsheet format across multiple sheets, primarily detailing monthly service volumes from FY17 through FY25.
• Categories of services include: Deliveries/Pickups, services within various mileage radii from RAF Feltwell, Direct Exchange Services, After Hours Direct Exchange Services, Service Calls (Domestic and Commercial Appliances), Preventative Maintenance (Dormitory Domestic/Commercial Appliances, Base Housing Commercial Appliances), Appliance Repair (Domestic Appliances), Furniture Repair, Transformer Repair, Appliance Cleaning (Domestic Appliances), Furniture Cleaning, and Contractor Acquired Property (CAP).
• Data is broken down by Fiscal Year (FY) and month (Oct-Sep).
• Some entries, such as "Preventative Maintenance (Base Housing Commercial Appliances)" and "Furniture Cleaning", are marked as "N/A" for certain periods, indicating no data or applicability.

This historical data is crucial for bidders to estimate resource needs, staffing levels, and operational capacity required to fulfill potential contract requirements. It provides a quantitative basis for understanding the scale of operations and potential fluctuations in demand over time, aiding in proposal development and pricing strategies.