G009--Beneficiary Location Service Support - VA Insurance Service in Philadelphia PA
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the VA Insurance Service and Operations Center (INS), requires Beneficiary Location Service Support in Philadelphia, PA. This presolicitation seeks services to locate difficult-to-find beneficiaries and facilitate claims completion. This is a Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside. Quotes are due by February 18, 2026, at 4:00 PM Eastern Time.
Scope of Work
The contractor will provide locator and outreach services, including:
- Obtaining current contact information for named beneficiaries.
- Conducting research to identify and obtain contact information for alternate beneficiaries.
- Performing outreach to beneficiaries to provide information for claims completion.
The goal is to enable faster disbursement of VA Insurance proceeds and improve the accuracy and timeliness of claims processing. The contractor must provide all necessary resources.
Contract & Timeline
- Opportunity Type: Presolicitation (acting as a solicitation for quotes)
- Set-Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB)
- Period of Performance: One 6-month base period, followed by four 12-month option periods.
- Case Volume: A minimum of 1,000 cases will be provided during the base period.
- Quote Due Date: February 18, 2026, 4:00 PM Eastern Time, New York, USA.
- Published Date: February 18, 2026.
Evaluation
VA INS will evaluate the effectiveness of the contractor's services during the base period to determine option period renewals and estimate future case volumes. Success criteria are defined in PWS paragraph 5.2.6. Performance will be assessed monthly using a Performance Based Service Assessment (PBSA) form, evaluating technical quality, project milestones, and management.
Key Documents
- Solicitation (36C10D26Q0031_1.docx): Outlines the full requirements, submission details, and contract terms.
- Wage Determination (WD_2015-4281_Rev35_Dte-03Dec25.pdf): Provides mandatory minimum wage rates and fringe benefits for Service Contract Act-covered occupations in the specified geographic area, crucial for labor cost calculations.
- Performance Based Service Assessment (BLS Monthly QASP.docx): Details the monthly evaluation criteria and ratings, offering insight into the government's key performance indicators.
Contact Information
- Contracting Officer: Harrison D Carter
- Email: harrison.carter@va.gov
- Phone: 407-487-6108