G009--Beneficiary Locator Services VA Live Insurance Outreach Services Philadelphia Office
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the VBA Insurance Services Office in Philadelphia, has issued a Pre-Solicitation notice for Beneficiary Locator Services. This effort aims to assist the VA Insurance Service and Operations Center (INS) in identifying, locating, and contacting veterans or their next-of-kin to ensure the proper distribution of valuable insurance benefits. This opportunity is a Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside. Interested vendors are encouraged to express interest by February 11, 2026, at 2:00 PM ET.
Purpose & Scope
In accordance with the Faster Payment to Veteran's Survivors Act of 2022 (Public Law No. 117-313), VA INS requires specialized locator and outreach services. The primary goal is to facilitate faster and more accurate disbursement of insurance payments to entitled beneficiaries, particularly for difficult-to-find individuals. These services will enable VA INS employees to efficiently process claims and improve timeliness.
Key Requirements
The required services include:
- Obtaining current contact information for named beneficiaries.
- Conducting research to identify possible alternate beneficiaries.
- Obtaining current contact information for alternate beneficiaries.
- Conducting outreach to beneficiaries to provide information and facilitate claim completion.
Contract Details
- Opportunity Type: Pre-Solicitation (Solicitation Number: 36C10D26Q0021)
- Set-Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14). The ideal vendor will be certified as an SDVOSB or VOSB in SAM.gov and verifiable in the SBA database.
- Place of Performance: Department of Veterans Affairs, VBA Insurance Services, Philadelphia, PA.
- Product Service Code (PSC): G009 (Non Government Insurance Programs)
- NAICS Code: 561611 (Investigation Services)
Eligibility & Submission
Interested vendors should respond via email to the government point of contact to express their interest in competing. Responses to this pre-solicitation will not determine any eventual contract award. The award will be based on criteria detailed in the actual solicitation, once published. Indications of interest and a general summary of services provided may also be accepted from non-small business certified businesses.
Additional Notes
As of September 18, 2025, VA INS has a significant inventory of claims requiring locator and outreach services:
- 6 Months to 1 Year: 2,442 claims
- 1 to 2 Years: 3,294 claims
- 2+ Years: 4,205 claims Further details, including the Performance Work Statement (PWS), will be included in the forthcoming solicitation.
Contact Information:
- Primary Contact: Harrison "David" Carter, Contract Specialist
- Email: harrison.carter@va.gov
- Phone: 407-487-6108
- Response Due: February 11, 2026, 2:00 PM Eastern Time.