Gallup Service Unit: Non-Personal Healthcare Services – General Internist Outpatient Physician Services and Infectious Disease Physician Services

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for non-personal physician services to support the mission of the Indian Health Service (IHS), specifically within the Internal Medicine Clinic at the Gallup Indian Medical Center in Gallup, New Mexico.

• Provide infectious disease services for adult patients in an outpatient setting.

• See new patients in 30-40 minute appointments and follow-up patients in 20 minute appointments.

• Address conditions including HIV, tuberculosis, sexually transmitted infections, bone/soft tissue/joint infections, and other endemic infections.

• May be required to consult on admitted patients with infectious disease.

• Services encompass both outpatient and inpatient care.

• Competency: Perform 100% of required tasks at 100% of required competencies.

• Compliance: 100% compliance with IHS Service Units and/or Health Centers published Policies, Procedures, Standards of Care, and Hospital Protocols.

• Patient Outcomes: No reports of breached patient safety, infection control, or other procedures that adversely affect patient outcome.

• Professionalism: Performance characterized by continual cultural awareness and focus on customer service; 100% adherence to the Code of Ethics and Federal Code of Conduct.

• Credentialing: Uninterrupted credentialing as defined in sections 6.0 to 6.8 for the contract period.

• Documentation: 100% of all documentation must meet established IHS Medical Facility, Joint Commission (JC), and Centers for Medicare and Medicaid Services (CMS) standards for timeliness, legibility, accuracy, content, date, time, signature, and designated profession.

• Service Quality: Satisfaction with quality of service evidenced by valid customer inputs.

• Place of Performance: Gallup Indian Medical Center, Gallup, New Mexico, within the internal medicine clinic and inpatient wards.

• Work Schedule: Up to 8.5 hours per day, Monday through Friday, 8:00 AM to 5:00 PM, excluding federal holidays. The Supervisor will determine the specific tour of duty. Flexibility may be required to rotate into other duty sections.

• Contractor Qualifications:

  • 36 months of physician experience, with 12 months in infectious disease (unless waived).
  • Completed fellowship in infectious disease.
  • Board certified in infectious disease.
  • Current, valid, unrestricted physician license in a US state, DC, Puerto Rico, or Territory.
  • Current Basic Life Support (BLS) certification.
  • Medical evaluation for fitness for duty.
  • Required immunizations (Rubella, Mumps, Measles, Hepatitis B series, Varicella, Td within 5 years, TB test within 12 months) or signed Hepatitis B declination.
  • English proficiency and cultural awareness.
  • Basic IT skills for electronic health care systems.

• Government Furnished: Information, Personal Protective Equipment (PPE) (except uniforms/lab coats), facility-specific contractor identification badges.

• Contractor Furnished: Uniforms, lab coats, and other personal medical instruments (e.g., stethoscope, scissors).

• Background Checks: Level I and Level II background checks required.

• Order of Precedence: Supervisor's directions > Position Description > Work Statement Exhibits > Work Statement Narrative.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for non-personal service physician services to support the mission of the Indian Health Service (IHS), specifically within the Internal Medicine Clinic at the Gallup Indian Medical Center in Gallup, New Mexico.

• Provide general outpatient Internal Medicine services.

• See new patients in 30-40 minute appointments and follow-up patients in 20-minute appointments.

• Patients are typically high-risk new patients or patients of departed providers.

• Services are for adult patients (18 years and older).

• The clinic provides chronic care and some urgent care.

• Average work volume is 12-16 ambulatory patient visits per day, 5 days a week.

• Basic ambulatory procedures are encouraged but not required.

• No walk-in clinic or urgent care clinic services are provided.

• The clinic is supported by nursing assistants, nurses, medical secretaries, and case managers.

• Other medical specialties available include infectious disease, cardiology, and tele-rheumatology.

• Performance will be evaluated based on standards in the contract and a Performance-based Matrix.

• Key areas include Competency, Compliance, Patient Outcomes, Professionalism, Credentialing, Documentation, and Service Quality.

• Specific standards include performing 100% of required tasks at 100% of required competencies, 100% compliance with IHS policies and procedures, no reports of breached patient safety or infection control, adherence to the Code of Ethics, and timely, legible, accurate documentation.

• Contractor performance will be evaluated using the National Institutes of Health (NIH) Contractor Performance Report.

• Place of Performance: Gallup Indian Medical Center, Gallup, New Mexico.

• Work Schedule: 8 hours per day, 8:00 AM to 4:30 PM, Monday through Friday, excluding federal holidays.

• Tour of duty to be determined by the Supervisor.

• Contractor Qualification Requirements:

  • 36 months of physician experience, with 12 months in the specialty.
  • Board certified, current, valid, unrestricted physician license.
  • Current Basic Life Support (BLS) certification is mandatory.
  • Medical evaluation for fitness for duty.
  • Specific immunizations (Rubella, Mumps, Measles, Hepatitis B, Chicken Pox, Td, TB test) or signed declination.
  • English proficiency.
  • Basic IT skills and knowledge of electronic health care systems.
  • Mandatory orientations and training.
  • Level I and Level II background checks.

• Government Furnished Information, Property and Services: Includes information necessary for performance, and for joint use, equipment, supplies, and clinic space. Government will provide facility-specific contractor identification badges.

• Contractor Furnished Property: Includes uniforms, lab coats, and other personal medical instruments (e.g., stethoscope, scissors). All contractor-furnished equipment is subject to government inspection and approval.

• Training: Facility-specific orientation/training may be provided if necessary to improve quality or meet IHS mandates.

• Management of Medical Information: Must comply with HIPAA, Privacy Act, and IHS policies. Adherence to DHHS IT system security policies and procedures is required.

• Identification: Contractor shall wear a government-issued identification badge.

• Challenges to Conflicts: Order of precedence is Supervisor's directions, Position Description, Work Statement Exhibits, and Work Statement Narrative.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial services, specifically for General Internist Outpatient Physician Services and Infectious Disease Physician Services. The North American Industry Classification System (NAICS) code is 621111 – OFFICES OF PHYSICIANS, MENTAL HEALTH SPECIALISTS. The estimated total value is $16.0 MILLION.

Services include General Internist Outpatient Physician Services and Infectious Disease Physician Services. The solicitation details CLINs for base periods and three option periods for both full-time and part-time infectious disease services. A Performance Work Statement (PWS) is included as an attachment, outlining detailed requirements.

• Period of Performance: October 1, 2026 to September 30, 2028.

• Options: Three (3) six-month options.

• Contract Type: Not explicitly stated, but implied to be a contract for services.

• Submission Deadline: Quotes are due April 9, 2026, at 10:00 A.M. Mountain Daylight Time.

• Submission Location: Gallup Indian Medical Center.

• Submission Format: Offers must be submitted in three volumes:

  • Volume 1: Administrative Documents (SF-1449, amendments, Indian Health Service Buy Indian Act representation, RFO representations and certifications).
  • Volume 2: Technical Capability (detailed approach to meet PWS requirements, key personnel qualifications, resumes, certifications, licensure).
  • Volume 3: Price (detailed pricing aligned with technical approach, hourly rate breakdown including personnel, fringe, benefits, taxes, overhead, and profit).

• Evaluation Factors: Quotes will be evaluated based on Technical Capability and Approach, and Price. The award will be made to the responsible offeror whose offer is most advantageous to the Government.

• This acquisition is a 100% Indian-Owned Small Business Economic Enterprise (ISBEE) set-aside.

• Offerors must submit qualified, applicable, and available full-time personnel for General Internist and Infectious Disease Physician Services, as well as one Part Time Infectious Disease Physician Services. Personnel submitted by multiple offerors will not be considered.

• This announcement constitutes the only solicitation; no separate written solicitation will be issued.

• Multiple awards may be made.

• Full text of provisions and clauses may be accessed electronically at www.acquisition.gov and www.acquisition.gov/hhsar.

• For additional information, contact Adrian Segay, Contract Specialist at Adrian.Segay@ihs.gov.

Form / Attachment / Pricing Sheet

This document is the Indian Health Service (IHS) Buy Indian Act Indian Economic Enterprise (IEE) Representation Form. It serves as a self-certification for offerors to confirm they meet the definition of an "Indian Economic Enterprise" as defined by the Buy Indian Act and HHSAR 326.601. This form is required in response to Sources Sought Notices, Requests for Information (RFI), or Solicitations.

• Eligibility Requirements: The enterprise must meet the IEE definition at the time of offer, contract award, and throughout the contract performance period. Offerors must notify the Contracting Officer if they no longer meet these requirements.
• Representation Section: Offerors must indicate whether they represent that their entity does, or does not, meet the definition of an "Indian Economic Enterprise" with "Indian Ownership" under the Buy Indian Act.
• Required Information: The form requires the Offeror to provide:
  • Name of Federally Recognized Tribal Entity (if applicable)
  • Name of the 51% owner of IEE Firm
  • Business Name
  • DUNS Number
  • Certifying Signature and Print Name

This form is crucial for bidders responding to opportunities that may be set aside or awarded under the Buy Indian Act. Completing this form accurately is a self-certification of eligibility. Failure to meet these requirements or providing false information can lead to penalties. Offerors may also need to be registered with the System of Award Management (SAM).

Form / Attachment / Pricing Sheet

This document is Appendix C, a Business Associate Agreement (BAA), which is attached to and incorporated into the main contract. It outlines the terms and conditions under which a "Business Associate" must safeguard Protected Health Information (PHI) when performing services for the Indian Health Service (IHS), the "Covered Entity."

• Definitions: Defines key terms such as PHI, Business Associate, Covered Entity, and HIPAA Rules.
• Authority: States the IHS's requirement to enter into such agreements pursuant to federal regulations.
• Obligations of Business Associate: Details requirements for compliance, use and disclosure of PHI, safeguarding PHI (including electronic PHI), reporting unauthorized uses/disclosures and breaches, individual access to PHI, accounting of disclosures, and amendment of PHI.
• Permitted Uses and Disclosures: Specifies how the Business Associate may use or disclose PHI, generally limited to performing functions for the Covered Entity, with individual authorization, or for treatment, payment, or healthcare operations.
• Obligations of Covered Entity: Outlines what the IHS must provide to the Business Associate, such as its Notice of Privacy Practices and any limitations or changes.
• Termination: Defines the term of the agreement and conditions for termination, including obligations upon termination (e.g., return or destruction of PHI).
• Indemnification: Addresses reimbursement of costs and expenses related to non-compliance with HIPAA Rules.
• Miscellaneous: Includes provisions on incorporation, notices, regulatory references, amendments, interpretation, successors and assigns, and severability.

Vendors who are awarded the contract will be required to sign this Business Associate Agreement. It is crucial for bidders to understand their responsibilities regarding the handling, safeguarding, and disclosure of Protected Health Information (PHI) to ensure compliance with HIPAA regulations. Failure to comply can result in penalties and termination of the agreement.

Solicitation / RFP / RFQ

This solicitation is for General Internist Outpatient Physician Services and Infectious Disease Physician Services at the Gallup Indian Medical Center in Gallup, New Mexico. The acquisition is set aside 100% for Indian-Owned Small Business Economic Enterprises (ISBEE).

• General Internist Physician Services (IAW Attachment A - Performance Work Statement)

• Infectious Disease Physician Services (IAW Attachment B - Performance Work Statement)

• Services are for the Internal Medicine Department.

• The contract includes a Base Period and four Option Periods.

• Base Period: 10/01/2026 to 09/30/2028 (General Internist) and 04/01/2028 to 09/30/2028 (Infectious Disease).

• Option Periods extend through 03/31/2028 for General Internist and 03/31/2028 for Infectious Disease.

• All CLINs are Labor-Hour CLINs with estimated hours provided.

• Offer Due Date: 04/09/2026 at 10:00 AM MDT.

• Solicitation Number: 75H71026Q00122.

• FAR clauses 52.212-1, 52.212-3, and 52.212-5 are incorporated by reference and attached.

• This acquisition is a 100% Indian-Owned Small Business Economic Enterprise (ISBEE) set-aside.

• Invoices must be submitted through www.ipp.gov as per Treasury Department electronic payment process.

• The North American Industry Classification Standard (NAICS) code is 621111 with a size standard of $16 Million.