Genesys Cloud Call Center Products and Services
SOL #: 36bfa99e6f0640a194a97a5cab677c56Special Notice
Overview
Buyer
Veterans Affairs
Veterans Affairs, Department Of
TECHNOLOGY ACQUISITION CENTER NJ (36C10B)
EATONTOWN, NJ, 07724, United States
Place of Performance
Eatontown, NJ
NAICS
Other Computer Related Services (541519)
PSC
Support Services, Delivered As A Service Contract (Saa S Or Subscription) Involved With The Analysis, Design, Development, Code, Test And Release Packaging Services Associated With Application Development Projects, As Well As Off The Shelf Business Software. (DA10)
Set Aside
Women-Owned Small Business (WOSB) Program Set-Aside (FAR 19.15) (WOSB)
Original Source
Timeline
1
Posted
Jan 15, 2026
2
Action Date
Jan 19, 2025, 4:00 PM
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
This amendment is to inform all potential vendors the government intends to proceed issuing an RFQ on NASA SEWP V for Genesys Cloud CX3 (Call Center) Products and Services ( Previously Titled Genesys Cloud Customer Experience IAAS) This is a competitive acquisition for a Woman Owned Small Business (WOSB) set aside. This will be a firm fixed price contract. It will be a one base year period with four 12-month option periods. Per FAR 7.102(a), Agencies shall perform acquisition planning and conduct market research for all acquisitions.
People
Points of Contact
Shakiya HarrisPRIMARY
Mary AccomandoSECONDARY
Files
Files
No files attached to this opportunity
Versions
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Special Notice
Posted: Jan 15, 2026