Giant Voice Annual On-Site Preventative Maintenance

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding the solicitation.

• Incumbent Status: An incumbent is currently performing these services.
• Previous Contract Number: The previous contract number is FA283521P0009.
• Contracting Vehicle: The solicitation is not being released under the IT-IM BPA because the government determined it is in their best interest to use a different contracting vehicle due to the five-year period of performance.

No impact on requirements, due dates, or submission rules was noted in the provided Q&A.

Statement of Work (SOW) / Performance Work Statement (PWS)

The objective of this Performance Work Statement (PWS) is to secure annual comprehensive preventative maintenance and emergency support for the Hanscom AFB Giant Voice (GV) Mass Notification System. The goal is to ensure a high level of operation and readiness for the system.

• Annual Preventative Maintenance: The contractor shall provide services, tools, equipment, and a technician to perform annual on-site preventative maintenance. This includes archiving data, verifying communication and adjusting radio frequency levels, checking power supplies and batteries, local testing of Giant Voice Towers, verifying speaker heads and amplifiers, checking wiring integrity, confirming radio wattage output, inspecting enclosures, performing silent tests and live activations, and reporting all issues. A written report of inspection results is required within one week of completion. Training for new GV operators and maintenance personnel may also be required.

• Emergency Support: Remote and on-site emergency support is required for specified equipment (REACT5000 Communication Control Unit, ATI RTU, and HPSS16 siren with 400 Watt Speakers). The contractor must be available by phone or email with a 1-hour response time, and on-site support requires arrival within 4 hours if necessary. Emergency response is 24/7/365.

• Emergency Response Time: 1 hour for phone/email response to reported troubles; 4 hours for on-site arrival if required. Emergency support is available 24 hours a day, 7 days a week, 365 days per year.

• Reporting: A written preventative maintenance inspection report is due within one week of the visit. For emergencies, an initial damage/trouble assessment report is due within two hours of contractor personnel arrival at the trouble location, followed by incident documentation within one calendar week after service restoration.

• Normal Operating Hours: Contractor support is required Monday through Friday, 7:30 AM to 4:30 PM ET, excluding Federal Holidays, though emergency support is still required on holidays.

• Period: The contract includes a Base Year (March 29, 2026 - March 28, 2027) and four (4) Option Years, extending the period of performance through March 28, 2031.

• Location: The primary location for services is Building 1305, Hanscom Air Force Base (AFB), Massachusetts 01731.

• Contractor Personnel: Contractor must provide primary and alternate Points of Contact (POCs) within one day of contract award. Personnel must wear company identification badges, identify themselves as contractor personnel, and will require escort while on Hanscom AFB.

• Base Access: Contractor personnel must possess a Common Access Card (CAC), Real ID, U.S. passport, or issuing country passport and Visa for base access.

• Equipment/Software: The contractor must be able to work with the existing Acoustic Technology, Inc (ATI) system, equipment, and software.

• Travel: All travel costs must be included in the firm-fixed-price portion of the contract; separate reimbursement is not provided unless approved via contract modification.

• Security: Compliance with Air Force policies, directives, national and local security rules, physical security, and Force Protection Condition procedures is mandatory. The Government reserves the right to direct the removal of any employee from the installation.

• Proprietary Data: Government approval is required for the use of any proprietary data or software tools. The contractor shall not retain unclassified material after contract end without approval. All reports produced become Government property.

• Mission-Essential Services: The contractor is required to immediately respond and perform mission-essential services during crises declared by the National Command Authority.

• Government Furnished Property/Services: The Government will provide technical input, answer questions, review work, provide feedback, and grant access to resources (e.g., cable conveyances, interfaces) and obtain necessary zoning/permits.

Solicitation / RFP / RFQ

This document is a combined Synopsis/Solicitation for commercial items, serving as a Request for Quote (RFQ) for Giant Voice Annual On-Site Preventative Maintenance. It is issued in accordance with FAR Subpart 12.6. This announcement is the sole solicitation, and a written solicitation will not be issued separately. All instructions, templates, and formats must be strictly adhered to; otherwise, quotes may be deemed incomplete.

• Provide services, tools, equipment, and a technician for annual preventative maintenance and emergency support for the "Giant Voice" system.

• Comply with Air Force (AF) policies, directives, processes, procedures, and national/local security rules and regulations.

• Meet all requirements outlined in the Performance Work Statement (PWS).

• Contract Type: Not explicitly stated, but implied to be a service contract.

• Period of Performance: Base Year: March 29, 2026 – March 28, 2027. Includes four option years extending through March 28, 2031.

• Place of Performance: Hanscom Air Force Base (AFB), Massachusetts 01731.

• FOB Point: DESTINATION.

• Estimated Value: Not stated.

• Offer Submission Deadline: March 5, 2026, by 12:30 PM ET.

• Offer Validity: Minimum of 90 days.

• Submission Method: Email offers to Contract Specialist Honesty Yengbe (honesty.yengbe@us.af.mil) and Contracting Officer Jennifer Calisi (jennifer.calisi@us.af.mil). DO NOT post offers to SAM.gov.

• Questions Due: February 24, 2026, by 12:30 PM ET.

• Answers Posted: By March 2, 2026, by 12:00 PM ET on SAM.gov.

• Evaluation Factors: Award will be based on the Lowest Evaluated Price of Technically Acceptable quotes.

  • Factor 1: Technical: Proposals must demonstrate understanding and capability to meet PWS requirements. Evaluated as Acceptable or Unacceptable.
  • Factor 2: Price: Only technically acceptable quotes will be evaluated for price. Price is the sum of the base year and all four option years.

• Set-Aside: Total Small Business Set-Aside.

• NAICS Code: 334290

• Small Business Size Standard: 800 Employees.

• Registration: Interested parties must be registered in the System for Award Management (SAM) database.

• Performance Work Statement (PWS)

• Bid/Quote Schedule

• Service Contract Act Wage Determinations

• The Government reserves the right to cancel the solicitation at any time.

• REAL ID Act requirements apply for site visits or contract performance at Hanscom AFB.

• Offerors must adhere to specific formatting and page limitations for proposals (25 pages total).

Form / Attachment / Pricing Sheet

This document is Wage Determination No.: 2015-4047, Revision No.: 32, issued by the U.S. Department of Labor. It establishes the minimum wage rates and fringe benefits for various service occupations under the Service Contract Act for contracts performed in specific counties in Massachusetts.

• Applicable Locations: Covers Essex, Middlesex, Norfolk, Plymouth, and Suffolk counties in Massachusetts.

• Occupational Wage Rates: Provides a detailed list of hourly wage rates for numerous occupations across categories such as Administrative Support, Automotive Service, Food Preparation, Health, Instructional, Mechanics, and Technical roles.

• Fringe Benefits:

  • Health & Welfare: $5.55 per hour (up to 40 hours/week) or $222.00/week or $962.00/month. A rate of $5.09 per hour applies for contracts also covered by EO 13706 (Paid Sick Leave).
  • Vacation: 2 weeks after 1 year, 3 weeks after 5 years, and 4 weeks after 15 years of service.
  • Holidays: A minimum of eleven paid holidays annually.

• Special Differentials: Includes hazardous pay differentials (8% or 4%), uniform allowance guidelines, and night/Sunday pay for specific occupations (e.g., Air Traffic Controllers).

• Conformance Process (SF-1444): Outlines procedures for contractors to request authorization and wage rates for occupations not explicitly listed in this determination.

• Executive Orders: References compliance requirements for EO 13706 (Paid Sick Leave) and EO 13658 (Minimum Wage for Federal Contractors).

• Bidders must incorporate these specified minimum wage rates and fringe benefits into their cost proposals for any service contracts performed in the listed Massachusetts counties.

• Understanding the conformance process is crucial for proposing labor categories not detailed in this document.

• Compliance with the outlined Executive Orders is mandatory for all applicable contracts.

Form / Attachment / Pricing Sheet

This document is the "GIANT VOICE BID SCHEDULE" spreadsheet, intended for bidders to submit their firm-fixed pricing for the required services.

• Contract Line Item Numbers (CLINs): The schedule includes CLINs 0001, 1001, 2001, 3001, and 4001.
• Services: Each CLIN specifies "Non-Personal Services" for annual preventative maintenance and emergency support for a Giant Voice system.
• Period of Performance (PoP): Each CLIN covers a distinct one-year PoP, starting from 3/29/26 (CLIN 0001) and extending annually through 3/28/31 (CLIN 4001).
• Pricing Structure: Bidders are required to provide a "FIRM FIXED PRICE (FFP)" for each CLIN, with a quantity of "1 each" for the specified services per year.

Bidders must use this schedule to detail their proposed costs for the Giant Voice system's preventative maintenance and emergency support services across the five potential contract years. It outlines the specific services and periods for which pricing is requested, ensuring all bids are structured consistently and accurately reflect the defined scope of work and compliance requirements (e.g., Air Force policies and PWS).