Hurlburt Field Local Telephone Service

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for providing essential Local Telecommunication Services (LTS) and Long-Distance services and features to support Hurlburt Field. The service is required to be operational 24/7/365 and involves IP trunking to the Hurlburt Field Call Manager.

• The contractor shall provide all necessary personnel, labor, tools, facilities, materials, and services to deliver local access to designated circuit demarcation points.

• Services include equipment, wiring, and infrastructure compatible with the Government's current infrastructure.

• Excludes residential or business services for non-Government entities or contractors.

• Services must comply with FCC, PUC, DoW, Air Force, and industry standards.

• Installation of transmission equipment and cables for local exchange access and transport service circuits to Government-provided floor space at designated Government demarcation locations.

• Coordination with the Government Point of Contact (POC) is required.

• Scheduled Outages: Notify Government POC 30 days in advance via email, detailing downtime and affected users. Outages must minimize inconvenience.

• Unscheduled Outages: Government POC assigns outage category and repair priority. Contractor notifies POC verbally and follows up with documentation.

• Outage Procedures: Notification must include reason, duration, start/stop times, affected equipment, and restoration actions.

• Restoration Times: Specific response and restoration times are defined for Catastrophic (1 hour response, 4-hour updates), Emergency (1 hour response, 8 hours restoration), Serious (1 hour response, 24 hours restoration), and Routine (1 hour response, 2 calendar days restoration) outages.

• Continuous Operation: Local phone service must be available 24/7/365 with 99.9% availability.

• Notification: Timely and detailed notification of scheduled outages required 100% of the time.

• Grade of Service (GoS): For packetized voice grade, QoS must be implemented to ensure end-to-end per-call latency and packet jitter meet ITU standards, applicable to VoIP and video traffic.

• Services support Hurlburt Field, FL.

• Specific site locations for equipment include 117 Howie Walters Road and 515 Cody Ave., Hurlburt Field, FL 32544.

• Personnel: Contractor is responsible for ensuring sufficient, qualified, and certified personnel. Personnel must meet security clearance, citizenship, and annual training requirements. A list of employees with relevant details must be provided.

• Deliverables: Includes a Personnel Roster and Compliance Report (CDRL A001).

• Government Provided Space: 4U (7") of rack space in a 19” rack will be provided at specified CPE locations. Government will provide environmental controls and conditioned power.

• GETS: Contractor must have NPA (710) in the switch for access to Government Emergency Telecommunications Service (GETS) during emergencies.

• Cutover Plans: Incoming contractors must submit Interconnection Agreements (IAs) and an Initial Cutover Plan with their quote. A Final Cutover Plan is due 10 working days after award.

• Safety, Health, and Fire Protection: Contractor must follow local procedures and CFR 29, Part 1926.58.

• Manpower Reporting: All contractor labor hours must be reported via the eCMRA application.

• Software and Hardware: Must be Trade Agreements Act (TAA) compliant. Country of origin and chain of custody must be supplied.

• Protection of Critical Information (CI): Contractor is responsible for safeguarding unclassified but sensitive government information (CUI, PII). Strict handling and transmission requirements apply, including access restrictions, no public disclosure, government-approved encryption for electronic transmission, and secure storage for physical documents.

• E911 Compatibility: Configuration diagrams must show access to 911/E911 services.

• NIST Compliance: SIP trunking must comply with NIST SP 800-171 revision 3.

• Site Specific Requirements: Includes local and long-distance services, digital SIP trunks, and diversity/diverse routing. Specific DID numbers and demarcation points are detailed.