IHS1528286 – Enterprise Information Technology Service Management (EITSM) Support Services
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Indian Health Service (IHS), an agency within the Department of Health and Human Services, is conducting market research through a Request for Information (RFI) for Enterprise Information Technology Service Management (EITSM) Support Services. The objective is to identify qualified Indian Economic Enterprise (IEE) and Indian Small Business Enterprise (ISBEE) vendors capable of providing ServiceNow Subject Matter Experts to sustain and mature the existing IHS ServiceNow platform and support new capabilities. Responses are due June 30, 2026, at 9:30 AM Eastern Time.
Scope of Work
The IHS requires highly knowledgeable and experienced contractor ServiceNow Subject Matter Experts. Key services and support areas include:
- ITSM Platform Management and Sustainment Support and Governance
- Platform Authorization to Operate, Security, and Audit Compliance
- CMDB and IT Operations Management (ITOM) integration
- Human Resources Service Delivery (EEO) Sustainment
- IHS HealthIT support services utilizing the Employee Service Center
- Expansion and Training for newly developed features (e.g., Enterprise dashboards, Performance Analytics)
Contract & Timeline
- Type: Sources Sought / Request for Information (RFI)
- Set-Aside: Buy Indian Set-Aside (specific to Department of Health and Human Services)
- Response Due: June 30, 2026, at 9:30 AM Eastern Time
- Published: June 18, 2026
- Place of Performance: Rockville, MD 20857, United States
Submission & Evaluation
Responses will be used for information and planning purposes to conduct market research and determine the appropriate acquisition method. Submissions should be:
- Sent via email to Darnell Harkless at Darnell.Harkless@hhs.gov.
- Subject line: "[Company Name(s)] – IHS1528286_Enterprise Information Technology Service Management Support Services_RFI”.
- In Adobe PDF or Microsoft Word format, limited to 10 single-spaced pages (excluding cover page), with 1-inch margins and 12-point font.
- Include a cover page with contact information, project title, socioeconomic status, and UEI.
- Include existing Federal contract vehicles awarded.
- Provide a focused response to Section 3 (Purpose) of the RFI, avoiding marketing brochure materials.
Important Notes
This RFI is for information only and does not constitute a solicitation or commitment to contract. Responses are not offers and cannot form a binding contract. No proprietary, classified, confidential, or sensitive information should be included.